Digital CX Lead — AI-Driven Omnichannel Support

EcoOnline is transforming its Customer Experience function in the UK, focusing on digital channels and AI-assisted self-service to help customers access support quickly.

You will lead chat implementations, CSAT initiatives and data-driven improvements across omnichannel touchpoints, collaborating with Ops, IT, Product and Success teams.

We seek candidates with 3–5+ years in customer experience or digital support, a bachelor’s degree or equivalent, and a track record in SaaS environments.

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