Digital Experience Engineer

Digital Experience Engineer / DEX & Adoption Engineer

Location: London
Department: Digital Workplace
12 Months Contract

Outside IR35

We're looking for a Digital Experience & Adoption Engineer to help build a modern, telemetry‑driven Digital Employee Experience (DEX) framework that improves how users work across devices, applications, and collaboration tools. You'll engineer experience scoring, dashboards, self‑healing automation, and digital adoption journeys that drive measurable improvements in the Digital Workplace.

This role works closely with Operations, Automation, and Pre‑Sales, delivering productised experience services that are proactive, data‑driven, and continuously improving.

What You'll Do

• Deploy and configure DEM platforms such as SysTrack, Nexthink, or Aternity .
• Build experience scoring models , KPIs, and XLA metrics across devices, applications, and user sentiment.
• Develop self‑healing automation using Power Automate, PowerShell, Intune remediations, and Graph API.
• Deploy and integrate Digital Adoption Platforms (WalkMe / Whatfix) to guide users and drive Microsoft 365 adoption.
• Build dashboards and analytics in Power BI for experience insights and XLA reporting.
• Integrate telemetry, DAP, and Microsoft 365 data into a unified experience framework.
• Produce engineering documentation, patterns, and standardised operating models for DEX and XLA.
• Support PoCs, pilots, and roadmap initiatives for DEX, automation, and adoption tooling.

What We're Looking For

• Hands‑on experience with DEM tools (SysTrack, Nexthink, Aternity).
• Ability to build dashboards, KPIs, and experience scoring that drive measurable outcomes.
• Skilled in automation (Power Automate, PowerShell, Intune Remediation, Graph API).
• Experience deploying or configuring Digital Adoption Platforms (WalkMe, Whatfix).
• Strong analytical mindset with the ability to turn telemetry into actionable improvements.
• Excellent documentation and standardisation skills.
• Understanding of digital adoption, user behaviour, and change‑driven experience improvements.

Certifications

Strongly Preferred:

• WalkMe or Whatfix Academy certification
• Power Automate or Power Platform fundamentals

Beneficial:

• Power BI / data visualisation certifications
• Microsoft 365 adoption or change management certifications
• ITIL Foundation

Why Join Us?

• Shape the future of Digital Employee Experience across a global Digital Workplace platform.
• Work with cutting‑edge DEM, automation, and DAP technologies.
• Help build a telemetry‑led, self‑healing, user‑centric service model.
• Contribute to product innovation, roadmaps, and XLA‑based service design.

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