Digital Transformation Manager | 6-month Fixed-term Contract - Birmingham

Digital Transformation Manager | 6-month Fixed-term Contract - Birmingham

We are CH&CO a collection of specialist businesses and market leading brands.

We want our people to love what they do and have fun. We celebrate diversity, and our inclusive culture encourages everyone to bring their whole self to work every day. Working at CH&CO gives our teams the opportunity to work across all of our brands, experiencing the variety of our business and the services we deliver. We are currently recruiting for a Digital Transformation Manager (PCI) | 6-Month Fixed-Term Contract . This is a Hybrid role, working with Compass Group brands and CH&CO stakeholders.

Salary: 65,000 - 75,000 DOE + company benefits.

Location: Hybrid role with regular travel to CH&CO sites and client locations across the UK.

Working pattern: Hybrid working. Weekend and out-of-hours working may occasionally be required to support technology cutovers, site deployments and POS replacement activities.

About This Role:

The Digital Transformation Manager will lead the replacement and transformation of life-expired POS and payment technologies across CH&CO. The role will manage end-to-end deployments from discovery and stakeholder engagement through to installation, decommissioning and operational handover, ensuring sites are migrated successfully with minimal disruption.

Key Responsibilities:

Customer and Client Satisfaction

• Build strong relationships with Operations Directors, Regional Managers, Site Teams and Client Stakeholders.
• Act as the primary technology contact for POS replacement programmes.
• Support business teams in understanding technology options available to them.
• Liaise directly with client IT teams regarding network, infrastructure and security requirements.
• Ensure smooth transition with minimal operational disruption.

Market Leadership

• Drive technology modernisation initiatives across hospitality operations.
• Identify opportunities to improve customer experience through updated POS and payment technology.
• Ensure technology solutions remain aligned to industry standards and best practice.
• Champion innovation whilst balancing commercial and operational practicality.

Preferred Employer

• Provide clear communication and support throughout transformation projects.
• Collaborate effectively across operational, commercial and technology teams.
• Promote a culture of ownership and accountability.
• Support colleagues throughout change programmes.

Operational Excellence

• Lead end-to-end POS and payment terminal replacement projects.
• Conduct site discovery and requirements gathering activities.
• Understand and document operational requirements using WITY principles.
• Ensure compliance with PCI DSS requirements and company standards.
• Manage suppliers, third-party installers and internal deployment teams.
• Oversee decommissioning and disposal of legacy equipment.
• Coordinate installation schedules and deployment plans.
• Ensure network connectivity, payment processing and POS functionality are validated before handover.
• Manage project plans, risks, issues and reporting using Monday.com.
• Maintain detailed records throughout deployment lifecycle.

Health & Safety

• Follow Compass Group Health & Safety policies and procedures.
• Ensure all site activities are planned and conducted safely.
• Complete site risk assessments where required.
• Ensure all third-party contractors work in accordance with site safety requirements.
• Report hazards, incidents and near misses in line with company procedures

Our Ideal Candidate:

Experience

• Proven experience delivering large-scale POS replacement or technology transformation programmes.
• Strong hospitality, retail or food service technology experience.
• Experience managing multiple concurrent projects.
• Experience engaging with senior stakeholders and presenting to leadership teams.
• Experience working with third-party suppliers and installation partners.
• Experience managing equipment deployment and decommissioning activities.

Knowledge

• Strong understanding of hospitality POS environments.
• Good understanding of payment processing ecosystems and payment supply chains.
• Knowledge of PCI DSS requirements.
• Understanding of network infrastructure requirements for POS and payment devices.
• Knowledge of change management and business engagement practices.

Skills

• Excellent stakeholder management skills.
• Strong communication and presentation skills.
• Ability to engage confidently with senior leaders and clients.
• Strong organisational and planning capability.
• Self-motivated and able to manage own workload.
• Excellent problem-solving ability.
• Proficient in Microsoft Office Suite.
• Proficient in Monday.com project management platform.

Personal Attributes

• Customer-focused approach.
• Commercial awareness.
• Highly organised and detail-oriented.
• Adaptable and resilient.
• Able to work independently and remotely.
• Willingness to travel nationally.

What’s in it for you?

Working with CH&CO has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

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