Digital Workplace Operations Manager (VP)

DEX Operations Manager (VP) | Digital Workplace | EUC | Microsoft 365

Location: London City (Hybrid - 3 days onsite)
Salary: £90,000 - £100,000 + Benefits
Type: Permanent

A leading international financial services organisation is seeking a DEX Operations Manager (VP) to lead end-user support operations across EMEA.

This is a senior leadership role responsible for driving exceptional digital employee experiences across a complex, multinational environment. You will oversee Desktop Support, TechBar Services and Microsoft 365 operational ownership while leading service excellence, continuous improvement initiatives and regional operational strategy.

Key Responsibilities

• Lead Desktop Support and End User Computing operations across EMEA
• Manage and develop regional support teams and team leads
• Own service delivery, operational performance, SLAs and KPIs
• Act as senior escalation point for major incidents and service issues
• Drive service improvement initiatives using operational data and user feedback
• Oversee Microsoft 365 end-user services including Teams, Outlook, SharePoint and OneDrive
• Partner with infrastructure, engineering and security teams to maintain service stability and adoption
• Champion ITSM best practice across Incident, Problem, Change and Knowledge Management
• Utilise ServiceNow and operational reporting to drive measurable improvements
• Build strong relationships with senior stakeholders across the business

Essential Experience

• Experience leading End User Computing, Desktop Support, Digital Workplace or IT Service Operations functions
• Proven management of multi-site, regional or international support teams
• Strong understanding of IT Service Management principles and frameworks
• Experience with Microsoft 365 operational ownership and service delivery
• Strong ServiceNow experience
• Track record of driving service improvement and operational transformation initiatives
• Experience managing major incidents and executive-level escalations
• Excellent stakeholder management and communication skills

Desirable Experience

• Financial Services or Banking sector experience
• ITIL certification
• Agile or Scrum certification
• Knowledge-Centred Service (KCS)
• Digital Employee Experience (DEX) tooling and analytics platforms

What's on Offer

• Senior VP-level leadership position
• Opportunity to shape the end-user technology experience across EMEA
• Exposure to enterprise-scale Microsoft 365 and workplace technology environments
• Competitive salary and benefits package
• Hybrid working model

If you're an experienced Digital Workplace, EUC or IT Operations leader looking for your next challenge within a global enterprise environment, we'd be keen to hear from you.

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