Director - Founder's Office (Product & Tech)

Director - Founder's Office (Product & Tech)

Location: Nine Elms, London - Full Time

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

About the Role

This is a rare opportunity to sit at the intersection of executive strategy and hands-on product leadership. As Director - Founder's Office (Product Management), you will work directly with Zapp’s Founder and Senior Leadership Team - shaping the company’s most important product bets while also rolling up your sleeves to own the consumer mobile (iOS) experience end-to-end.

This is not a traditional Product role. You will be the Founder’s trusted partner on consumer product strategy - synthesising customer insight, operational data, and market intelligence into a product vision that the organisation can execute against. You will define the consumer mobile roadmap, drive cross-functional alignment, and take personal accountability for outcomes across the full customer funnel.

You’ll thrive here if you’re equal parts strategist and builder - someone who can hold a leadership-level conversation in the morning and review a sprint backlog in the afternoon, without losing anything in translation.

Key Responsibilities

Strategic Leadership & Founder Partnership

Serve as a strategic thought partner to the Founder on consumer product direction, surfacing insights, identifying opportunities, and shaping decisions that matter.

Translate the Founder's vision into a coherent, executable product strategy for the consumer mobile (iOS) experience - from acquisition and onboarding through to retention and re-engagement.

Represent the product function in senior leadership discussions, crafting compelling, data-backed narratives.

Act as a connector between the Founder’s Office and the wider engineering, and design organisation - ensuring strategic intent lands in execution.

Consumer Product Ownership

Own the entire consumer mobile experience - from first app open and onboarding through to checkout, real-time delivery tracking, and post-order engagement.

Define and manage the consumer mobile product roadmap, making clear prioritisation calls and maintaining tight alignment with Engineering and Design.

Drive development of key iOS capabilities including push notifications, Apple Pay, personalised recommendations, real-time location tracking, and loyalty mechanics.

Establish and own KPIs across the consumer funnel - activation, engagement, retention, and revenue - holding yourself and the team accountable to measurable outcomes.

Stay ahead of iOS platform updates, consumer behaviour trends, and best-in-class mobile UX to keep the Zapp app genuinely competitive.

Cross-Functional Influence & Execution

Lead and align stakeholders across Engineering, Design, Marketing, Commercial, and Operations to deliver a seamless and intuitive customer experience.

Own a portfolio of high-impact initiatives end-to-end - from scoping and planning through to delivery, measurement, and iteration.

Identify and resolve structural blockers and systemic inefficiencies that slow down product execution or degrade the customer experience.

Champion a culture of rigorous experimentation and data-led decision-making across the consumer product team.

Ideal Candidate Profile: Requirements

7+ years of experience spanning product management, strategy, or a combination - with clear evidence of working at or near executive level in a high-growth environment.

A proven track record of building and scaling consumer mobile apps, with demonstrably high user engagement and retention.

Deep understanding of the consumer product lifecycle - acquisition, activation, retention, and re-engagement - and a clear instinct for where to focus.

Strong quantitative skills and a systems-thinking mindset: comfortable breaking down ambiguous problems, mapping dependencies, and finding leverage points.

Executive presence and communication skills to influence senior stakeholders and facilitate alignment across functions.

Experience working directly with founders or C-suite leaders - you understand how to be a trusted partner, not just an executor.

Ability to work closely with mobile engineers and designers, translating user needs and technical constraints into intuitive, high-performance features.

Experience with mobile analytics platforms (e.g. Mixpanel, Amplitude) and a sharp eye for the metrics that actually move the needle.

Strong grasp of the iOS ecosystem - Apple Human Interface Guidelines, Apple Pay, push notifications, real-time tracking, and location-based services.

Experience in on-demand delivery, grocery, e-commerce, or marketplace platforms.

Background in strategy consulting or VC/PE - particularly if you’ve since moved into operational product roles.

Experience preparing and presenting materials for board meetings, investor updates, or strategic leadership reviews.

A genuinely differentiated career opportunity: direct access to the Founder and Senior Leadership Team of one of London’s most ambitious startups, combined with full ownership of a product that sits at the core of the business. Your work will be visible, consequential, and fast-moving. For the right person, this is the fastest way to combine strategic thinking with real product ownership in a high-growth environment.

Of course we also offer:

Competitive salary & equity package.

25 days of annual leave plus bank holidays.

Private Health Insurance.

Extended sick pay and maternity/paternity leave pay.

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