Director, FS Service & CRM Transformation

Capgemini Invent’s frog seeks a Director to drive Customer Experience Transformation in financial services, focusing on Service and CRM. This is a senior leadership role for an experienced consultant with deep capability in digital and operational transformation, delivering exceptional end-to-end experiences for customers and frontline colleagues.

You will shape Service & CRM Transformation programmes for leading FS organisations, particularly insurance and retail banking, leveraging your

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