Director of Client Services (Maternity Cover)

Company Description

Gramafilm | B Corp™ is an award-winning creative production studio specializing in film, events, and design for global audiences. Since 2008, the team has partnered with many of the world’s most iconic brands to deliver storytelling that drives measurable commercial impact. Clients include Red Bull, Google, McLaren, Amazon, YouTube, Casio, Android, DeepMind, and others across diverse sectors. As a certified B Corp™, Gramafilm is committed to responsible business practices and creative excellence. The studio offers a collaborative environment where craft, innovation, and client relationships are central to its work.

Role Description

The Director of Client Services is a full-time, on-site role based in London, responsible for overseeing strategic relationships with key clients and ensuring exceptional service delivery. This role leads client service teams, sets standards for customer satisfaction, and acts as a senior point of contact for complex projects and accounts. Day-to-day responsibilities include developing account growth plans, managing client communications, resolving issues, and aligning project outcomes with client objectives and Gramafilm’s commercial goals. The Director collaborates closely with production, creative, and operations teams to coordinate project timelines, budgets, and resources, while maintaining high-quality work and consistent brand experience. This position also involves mentoring team members, refining client service processes, and contributing to studio-wide strategy and business development.

Qualifications

• Strong Client Services and Customer Service skills, with proven experience managing strategic accounts and high-profile clients.
• Demonstrated Analytical Skills and a focus on Customer Satisfaction, including the ability to interpret data and feedback to improve service delivery.
• Team Management experience, with a track record of leading, coaching, and developing multidisciplinary client service teams.
• Experience in creative, production, or agency environments, preferably working with global brands and complex projects.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to present confidently to senior decision-makers.
• Strong organizational and project management abilities, including comfort with deadlines, budgets, and changing priorities.
• Commitment to inclusive, ethical, and sustainable ways of working, aligned with B Corp™ values.
• Relevant degree or equivalent professional experience in client services, business, marketing, or a related field.

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