Director of Supply Operations

Why We Exist

Economic incentives, environmental pressures, and regulatory shifts are driving a global move toward the circular economy. Consumers and businesses are already moving away from rigid ownership models in favour of more flexible, affordable access. Yet while big tech has embedded subscriptions in everything from music to software to storage, the $1.5 trillion electronic device market remains deeply underserved.

Until now.

Raylo is the subscription infrastructure for the world's leading electronics brands, powering the circular economy by making devices more accessible, affordable, and flexible for consumers and businesses. The only way customers and manufacturers will make that shift is if it's simple and cost-effective. This is where we come in.

What We've Built

We enable the world’s leading electronics brands to shift from single-use to circular, customer-centric business models. We’re at £70m ARR, profitable, growing fast, with 200,000+ active subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews.

For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits a sophisticated fintech platform powering device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that lets brands offer subscriptions without using their own balance sheet.

No one else has built the full infrastructure to run electronics subscriptions at scale.

Our platform has two sides. Raylo.com marketplace gives consumers and small businesses access to premium tech from the world’s leading electronics brands. Raylo Pay is our embedded product, enabling brands such as PlayStation and LG to launch subscription journeys directly through their own DTC and ecommerce channels.

The impact of our circular model is big. We cut emissions per device by around 50% compared to buy-and-discard. We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation’s Future Fifty.

How We Work

AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade.

Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale.

At Raylo, AI is woven into how we work every day. We don’t ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren’t possible a year ago. Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds.

We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this?

The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement.

We hire to a high bar. You’ll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it.

Our Values:

Be deeply curious – We thrive on innovation through diverse approaches, views, and people.

Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

Focus and execute – We have a big vision, but we believe in nailing the most important problems first.

Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

About the Role

Raylo's Supply Operations function owns inventory, operational sourcing and logistics. Your job is to ensure we have the right inventory at the right time, with the right partner, and that every device moves seamlessly from our partners to our customers and back again into recommerce.

You won't run warehouses. You'll orchestrate the network: TD SYNNEX, Ingram Micro, Westcoast, THG Ingenuity and Jigsaw24 in the UK today, with a US network coming online later this year. Volume is scaling ~60% year-on-year, and your work is what makes super-fast delivery possible at that pace.

Day one, you'll walk into live operational and commercial workstreams across the network. Alongside that sits the bigger structural work: designing the network for where we're heading in the UK, and building the US from scratch.

See an ambiguous scaling problem, impose structure on it, and deliver in this is defining role.

What You'll Do

• Own inventory management across the 3PL partner network, keeping it aligned to customer demand as the business scales ~60% YoY
• Orchestrate order fulfilment end-to-end, from supplier through distribution to customer, and back again through reverse logistics to recommerce partners
• Manage operational sourcing and buying-to-plan across our supplier network, ensuring stock levels align with the demand forecast
• Lead commercial negotiations and partner integrations across the 3PL network, including active renegotiations, partner transitions, and onboarding new capacity
• Support the design and build of the network capacity plan through to year-end 2027
• Build and develop the supply operations team, starting with your initial direct reports (Buyer, Supply Planner) while hiring and onboarding new managers as we scale
• Present monthly to the CEO and SLT on supply operations performance, and work directly with Finance on the divisional budget and cost per unit performance
• We move fast and expect you to move with us. This is a hands-on, high-ownership seat in a scaling supply chain function, with AI embedded in how we plan, negotiate and report.

You’ll Succeed With

• Degree-level education
• 8-12 years of operational or commercial leadership at Senior Manager / Director level, ideally within an asset-light 3PL orchestration model
• Track record in asset-light e-commerce, consumer tech, device management, or MVNO fulfilment; circular economy or subscription experience is a strong plus
• Comfort in ambiguous, high-growth environments and imposing process where none exists

Technical Skills

• Experience with ERP systems, Order Management Systems, and Last Mile Orchestration platforms
• Familiarity with contract lifecycle and vendor management tools, plus data visualisation and BI tools for performance and cost-per-device modelling
• AI fluency: already using tools like Claude, ChatGPT, Whisper or Granola to move faster and think sharper, and you'll bring that instinct to a team that runs the same way

Ways of Working

• Commercial grit and a bias to influence and close, both operationally and commercially, with your 3PL partners
• Executive-level communication - can hold your own with the CEO, SLT and Board
• Cross-functional stakeholder management across Finance, Product, CX and Commercial
• Comfort operating without a fixed playbook - the role builds the playbook

Opportunities & Benefits

Fast-track your career – 40% of our employees are promoted every review cycle (bi-annual)

Exclusive Raylo device lease for employees

Stock options for all employees

L&D budget to support the skills you value

4 days in the Raylo Belfast Office, with 1 day working from home per week.

33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you

Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.

Workplace nursery scheme for major cost savings

Hiring Process

We move quickly and we'll aim to give you the best candidate experience possible. It starts with a 15-minute call — no prep needed. If there's a fit, we move fast, every stage has a purpose, and we'll tell you what we're looking for at each one.

We want to help you through the process: If there's anything we can do to support you through the process, whether that's adjustments or anything else, please let us know.

As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.

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