Director, Strategic Partnerships, EMEA

Director, Strategic Partnerships, EMEA

Full details of the job.

Vacancy Name: Director, Strategic Partnerships, EMEA

Employment Type: Permanent

Location: UK - Remote

Summary

We’relooking for an experienced partner professional, to drive strategic partnerships, primarily supporting theUnited Kingdom and Ireland (UKI)as well as across the EMEA market. The core focus of this role will be to develop and execute partnerships that significantly contribute to Smart Communication’s revenue goals and expand our market reach. The successful candidate willbe responsible foridentifying, negotiating, and managing high-value partnerships that integrate Smart Communication solutions into strategic ecosystems, driving mutual success for Smart Comms and our partners.

Company Overview

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.

Responsibilities

• Identify, evaluate, and prioritize opportunities for partnerships with System Integrators, technology partners, and tech integration ecosystem players that align with Smart Communication’s growth objectives.
• Build a robust pipeline of potential partners by understanding market trends, competitor activity, and areas of opportunity within the tech, cloud, and customer and digital experience ecosystems.
• Define a clear partnership strategy and execution roadmap, ensuring alignment with Smart Communication’s broader business goals.
• Drive partnership initiatives that lead to direct and measurable revenue growth for Smart Communication, such as through co-selling, solution integrations, bundled offerings and joint go-to-market initiatives.
• Work closely with internal teams (Sales, Commercial, Product, Marketing, etc.) to structure win-win partnership agreements that align with Smart Communication’s goals, while delivering value to partners.
• Cultivate relationships with key tech partners to expand Smart Communication’s integration opportunities and drive product adoption across insurance, financial services, healthcare, government and other markets focusing on revenue growth.
• Collaborate with partners on joint marketing, sales, and customer success initiatives, ensuring Smart Communication’s solutions are well-positioned in the marketplace through collaborative efforts.
• Set KPIs and regularly report on the performance of partnerships, ensuring consistent tracking of partnership-driven revenue, product integration success, and overall impact on Smart Communication’s business objectives.

Qualifications

• Minimum of 10 years in a senior partnerships role, ideally within related tech or SaaS industry, with a track record of driving revenue through strategic partnerships.
• Strong understanding of the UKI and EMEA markets; SI and tech ecosystem partners, particularly within customer communications management, customer and digital experience solutions, and digital archiving solutions.
• Demonstrated ability to build and scale partnerships that drive business growth and market expansion.
• Exceptional negotiation and communication skills, with experience managing complex deals and cross‑functional collaboration.
• Analytical mindset with the ability to track, measure, and optimize partnership performance against business goals.
• A deep network within the tech, cloud, and systems integrator ecosystems is a plus.
• Ability to think strategically and execute tactically, balancing short-term results with long-term value creation.

Values

• Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We aren’t complainers we’re problem solvers.
• Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results‑Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

Benefits

We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday! Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. Role is remote with occasional visits to the office as required.

Application

So if you are interested please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

Learn More

To learn more about Smart Communications visit:

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