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Distribution Coordinator
- pontypridd, wales, United Kingdom
- Permanent·On-site
- Full time
Job Description
Distribution Coordinator
Department: Customer Service and Distribution
Employment Type: Permanent - Full Time
Location: Treforest Office
Description
We are looking for a proactive and customer-focused Distribution Co-Ordinator to join our Asphalt & Aggregates team at Treforest.
In this fast-paced role, you will be responsible for ensuring customer orders are processed accurately, deliveries are coordinated efficiently, and customers receive excellent service from enquiry through to delivery. Working closely with planning, production, commercial and haulage teams, you will play a key role in delivering the right product to the right place at the right time.
Key Responsibilities
- Manage inbound customer enquiries and process orders accurately.
- Coordinate and track deliveries while keeping customers informed of progress and delays.
- Work collaboratively with the Planning Team to schedule and reschedule orders effectively.
- Handle customer queries and complaints professionally, escalating where appropriate.
- Maintain accurate records and update orders within the Excalibur system.
- Process cash sales and ensure payment records are accurate.
- Liaise with commercial, production and haulage teams to ensure successful order fulfilment.
- Support colleagues and provide administrative assistance as required.
Skills, Knowledge & Expertise
You will be:
- Customer-focused with excellent communication skills.
- Organised, accurate and able to manage multiple priorities.
- Calm under pressure and confident handling challenging situations.
- A collaborative team player with a positive attitude.
- Flexible, adaptable and committed to continuous improvement.
Desired Experience
- Customer service, logistics, planning, transport or distribution experience.
- Strong IT skills and attention to detail.
- Knowledge of asphalt, aggregates or construction materials is desirable but not essential.
Job Benefits
- 25 days holiday plus bank holidays
- Holiday Buy Scheme
- Contributory Pension Scheme
- Volunteer Scheme
- Share Save Scheme
- Enhanced Maternity, Adoption & Paternity Scheme
- Health & Wellbeing Programme
- Discount Scheme
- Digital GP
- Broad learning opportunities, training and career progression pathways