Domestic Abuse Support Worker (AWDO-P15015) in West Bromwich)

Domestic Abuse Support Worker

A rewarding opportunity for a compassionate and experienced frontline support professional to help victims and survivors of domestic abuse rebuild safety, stability and independence within safe accommodation.

If you’ve also worked in the following roles, we’d also like to hear from you: Refuge Support Worker, Domestic Violence Support Worker, Housing Support Worker, Accommodation Support Worker, Specialist Support Worker, Women’s Refuge Support Worker, Domestic Abuse Caseworker, Domestic Abuse Intervention Worker, Caseworker, Support Worker

This role is known internally as a Domestic Abuse Intervention Support Worker

SALARY: £24,784 to £25,484 per annum FTE (£14,870 to £15,290 Actual) + Benefits

LOCATION: Sandwell, West Midlands - You will be located and visible at a residential site supporting clients living within refuge accommodation. This position is NOT eligible for Hybrid working.

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 22.5 hours Monday-Friday between 9am-5pm (hours/days negotiable)

Please Note: An Occupational Requirement applies under Schedule 9, Part 1 of the Equality Act 2010. Due to the gender-specific nature of this role, applications can only be accepted from women. This includes all women whose gender is female, including women who hold a Gender Recognition Certificate (GRC).

JOB OVERVIEW

This is a rewarding opportunity for a Domestic Abuse Support Worker to deliver high-quality, trauma-informed support to victims and survivors living in temporary safe accommodation.

As a Domestic Abuse Support Worker, you will manage a caseload, complete risk and needs assessments, develop support plans, monitor outcomes and review cases in line with agreed procedures.

Working as the Domestic Abuse Support Worker, you will provide person-centred one-to-one and group support, promote safety and independence, contribute to multi-agency working and help ensure clients’ voices remain central to support planning.

DUTIES

• Case Management: Manage a caseload of clients, delivering assessments, support planning, outcomes monitoring and case reviews
• Risk and Needs Assessment: Carry out comprehensive risk and needs assessments and develop risk management plans that reduce harm and meet client needs
• Trauma-Informed Support: Provide assertive, person-centred support that recognises individual experiences, strengths, choices and pace of recovery
• One-to-One and Group Work: Deliver evidence‑based interventions in individual and group settings to support safety, resilience and confidence
• Multi-Agency Working: Work with partner agencies, contribute to MARAC processes and support coordinated, holistic responses to client needs
• Housing Support: Support clients with licence agreements, house rules, occupancy responsibilities, welfare payments, rent arrears and move‑on planning
• Accommodation Standards: Help ensure accommodation is safe, well managed, secure and maintained to a high standard
• Safeguarding and Compliance: Work in line with safeguarding procedures, confidentiality, GDPR, organisational policies and relevant housing responsibilities
• Record Keeping: Maintain accurate, confidential case management records and contribute to monitoring and reporting information for the service

CANDIDATE REQUIREMENTS

• Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female
• Previous experience working with victims and survivors of domestic abuse in one-to-one and group work settings
• Experience of case management, risk and needs assessments, support planning and outcomes monitoring
• Able to deliver trauma‑informed, person‑centred support that promotes safety, independence and informed choice
• Good understanding of safeguarding adults, children and young people
• Able to work effectively with partner agencies and contribute to coordinated multi‑agency support
• Strong communication, engagement and record‑keeping skills
• Able to work within policies, procedures, confidentiality requirements and GDPR principles
• Full driving licence with willingness to use own vehicle
• Eligibility to work in the UK

BENEFITS

• Mileage Allowance
• Training and development opportunities
• Employee Assistance Programme
• Access to group clinical supervision with a BACP trained counsellor
• 25 days annual leave (pro rata) plus bank holidays
• Wellbeing day entitlement
• Annual leave buy back scheme
• Time off in lieu for overtime worked
• 5% employer pension contribution
• Mileage allowance where applicable
• Bi-annual staff away days

This role requires an Enhanced DBS check

JOB REF: AWDO-P15015

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