Driver Operative ( Community Services)

Epsom, United Kingdom | Posted on 14/07/2026

Job Description

2 months contract with a Local Authority

Job Title: Community Services Driver Operative

Job Purpose

To support the delivery of community-based services byproviding safe, reliable, and person-centred transport for residents throughthe Transport from Home Service and by delivering meals through the Mealsat Home Service . The role is essential in ensuring residents receive timelysupport, maintain independence, and access services that enhance theirwellbeing. The post holder will act as a key point of contact for serviceusers, promoting dignity, respect, and excellent customer service at all times.

Key Responsibilities

Transport Services

• Safelytransport residents to and from designated locations using accessiblevehicles.
  
• Assistpassengers with boarding, disembarking, and securing mobility equipmentwhere required.
  
• Conductvehicle safety checks before and after use and report any defectspromptly.
  
• Ensureall journeys are completed safely, efficiently, and in accordance withservice schedules.
  
• Maintainaccurate transport records and comply with relevant transport regulations.
  

Meals at Home Service

• Delivermeals to residents in a timely and professional manner.
  
• Ensurefood is transported and delivered in accordance with health and safety andfood hygiene standards.
  
• Reportany concerns regarding service users' wellbeing, welfare, or safeguardingissues to the appropriate manager.
  

Customer Support

• Buildpositive relationships with residents, families, carers, and colleagues.
  
• Providea person-centred service that respects individual needs, preferences, anddignity.
  
• Offersupport and reassurance to vulnerable residents while maintainingprofessional boundaries.
  
• Actas an ambassador for the service, providing excellent customer care at alltimes.
  

General Duties

• Workindependently and as part of a team to ensure the effective deliveryofservices.
  
• Managedaily schedules and workloads efficiently to meet service demands.
  
• Attendmandatory training and development activities.
  
• Complywith organisational policies, including safeguarding, health and safety,data protection, and equality and diversity requirements.
  
• Undertakeany other duties appropriate to the role.
  

Experience

• Experienceworking within community support, social care, customer service, orsimilar public-facing services.
  
• Experiencedriving vehicles in a professional capacity.
  
• Experienceproviding support to vulnerable adults, older people, or individuals withadditional needs.
  
• Demonstrableability to work independently and manage time effectively.
  
• Experienceoperating accessible or wheelchair-accessible vehicles.
  
• Experiencewithin transport, domiciliary care, community services, or meal deliveryservices.
  
• Experiencecompleting basic records and administrative documentation.
  

Qualifications and Skills

• FullUK Driving Licence with entitlement to drive vehicles up to D1 category (or willingness/ability to meet licensing requirements where applicable).
  
• Goodliteracy and numeracy skills.
  
• Strongcommunication and interpersonal skills.
  
• Abilityto work flexibly and respond to changing service needs.
  
• Understandingof customer care and person-centred service delivery.
  
• SafeguardingAdults training.
  
• Relevantqualification in Health and Social Care, Community Support, or a relatedfield.
  

Personal Attributes

• Caring,compassionate, and professional approach.
  
• Reliable,punctual, and highly organised.
  
• Abilityto remain calm under pressure and solve problems effectively.
  
• Commitmentto promoting independence, dignity, and wellbeing for residents.
  
• Positiveteam player with a strong customer-focused attitude.
  

Additional Information

Hours: 36 hours per week

Rate of Pay: Limited/Umbrella - £17.41per hour

Contract Type: Temporary/Agency (LimitedCompany or Umbrella basis)

Training: Full training will be provided

Driving Requirement: Full UK DrivingLicence with D1 entitlement required

Working Environment: Community-based roleinvolving resident transport services and home meal deliveries.

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