Dutch Speaking Customer Service Advisor

Dutch Speaking Customer Service Advisor

Are you fluent in Dutch and English and looking for a customer service role with a genuine work-life balance? I'm currently recruiting for a Dutch Speaking Customer Service Advisor to join a leading travel business based in Edinburgh City Centre.

What's on offer?

Salary: 26,800 + 1,000 annual language bonus

Hours: Monday to Friday, 8:00am - 4:30pm (no evenings or weekends!)

Location: Edinburgh City Centre - just a 10-minute walk from the train station

The Role

You're going to be supporting travel customers across phone, live chat and email, taking ownership of each query from start to finish. Working as part of a supportive, high-performing team, you'll help deliver an outstanding customer experience while working towards key performance measures such as Customer Satisfaction (CSAT), Quality Assurance (QA) and Average Handling Time (AHT).

What We're Looking For

• Fluent in Dutch and English (spoken and written)
• Previous customer service or contact centre experience
• Strong communication and problem‑solving skills
• Comfortable multitasking across multiple systems
• Passionate about delivering exceptional customer experiences

Benefits

• 26,800 salary plus 1,000 language bonus
• Monday to Friday working pattern
• Generous annual leave
• Performance‑related bonuses
• Travel perks and discounts
• Hybrid working opportunities (performance‑based)
• Excellent training and genuine career progression

If you're looking for a role that combines customer service, languages and career development-without weekend shifts-I'd love to hear from you.

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