Duty Manager - Extra Care

Duty Manager Links View Extra Care Living Facility | Lytham St Annes, Lancashire Salary:

£12.71 per hour Contract:

Permanent, Part-Time Hours:

Sundays 8:00am to 4:00pm and Mondays 4:00pm to 9:00pm Be the Heart of a Thriving Community Are you a natural leader with a passion for people? Do you enjoy creating positive experiences, supporting others, and making a genuine difference every day? At ICare Extra Care Ltd, we're looking for an enthusiastic and compassionate Duty Manager to join our team at Links View, a vibrant Extra Care Living community in the beautiful seaside town of Lytham St Annes. This is more than just a management role. It's an opportunity to help older adults live independently, confidently, and with dignity while leading a dedicated team in a rewarding community-focused environment. Welcome to Links View Links View is a modern Extra Care Living facility offering 59 high-quality one and two-bedroom apartments for older adults who wish to retain their independence while benefiting from a safe, supportive community. Our residents enjoy a wide range of excellent facilities and social opportunities, including: Restaurant and communal dining areas Library and quiet spaces Hair salon Cinema room Sensory room Regular wellbeing and social activities We are proud to provide an environment where people can continue to enjoy life, build friendships, and remain part of a thriving community. About the Role As Duty Manager, you'll be a key figure within Links View, overseeing the smooth day-to-day operation of the facility and helping to create a welcoming, safe, and enjoyable environment for residents, visitors, and colleagues alike. You'll provide leadership during your shifts, support your team to deliver excellent service, and act as a trusted point of contact for residents, families, healthcare professionals, and external agencies. No two days are the same, making this the perfect opportunity for someone who enjoys variety, responsibility, and making a meaningful impact. What You'll Be Doing Leading the day-to-day operation of the service during your shifts. Providing guidance, support, and motivation to colleagues. Creating a safe, friendly, and supportive environment for residents and visitors. Building positive relationships with residents, families, care providers, and healthcare professionals. Monitoring staffing arrangements and escalating concerns where appropriate. Responding effectively and compassionately to incidents and emergencies. Maintaining accurate records, reports, and daily documentation. Promoting independence, wellbeing, dignity, and choice for all residents. Championing a culture of teamwork, professionalism, and continuous improvement. What We're Looking For We're seeking a positive, proactive individual who leads by example and shares our passion for providing outstanding customer service and support. Essential Previous supervisory or team leadership experience. GCSE English Grade 4/C or above (or equivalent). Good understanding of health and safety practices. Excellent communication and organisational skills. Strong problem-solving and decision-making abilities. Ability to work independently and collaboratively. A warm, professional, and approachable manner. Desirable Knowledge of safeguarding procedures. Experience within housing, care, health, hospitality, retirement living, or customer service settings. Full training and ongoing support will be provided. Why Join ICare? At ICare, our people make the difference. When you join us, you'll become part of a supportive organisation that values your contribution and invests in your development. Benefits Include: ? £12.71 per hour ? Permanent part-time contract ? 28 days annual leave (pro rata, including bank holidays) ? Government pension scheme ? Comprehensive induction and ongoing training ? Employee Assistance Programme and wellbeing support ? Friendly and supportive management team ? Opportunities for career development and progression ? A rewarding role where your work has a real impact every day Ready to Join Us? If you're looking for a role where you can lead with compassion, support a wonderful community, and make a lasting difference in people's lives, we'd love to hear from you. Apply today and become part of the Links View team, helping our residents enjoy independent living, meaningful connections, and an exceptional quality of life. ICare Extra Care Ltd is committed to promoting equality, diversity, and safeguarding. All appointments are subject to satisfactory pre-employment checks.

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