Duty Manager - Weybridge, Surrey

Duty Manager - Weybridge, Surrey

Salary Competitive salary based on previous experience.

St George’s Hill Lawn Tennis Club are recruiting for a Full Time Duty Manager (40 Hours)

Ideal Candidate Profile:

We are looking for a proactive and enthusiastic individual who is passionate about delivering excellent service and creating a positive environment for our members. The ideal candidate will:

• Exhibit a positive attitude and consistently contribute to a welcoming atmosphere for members and colleagues alike.
• Demonstrate excellent communication skills, both written and verbal.
• Remain calm under pressure and work efficiently as part of a collaborative team.
• Be flexible and available to work 5 days out of 7 on a rotation basis to include mornings, afternoons and evenings.

Key Responsibilities:

• Respond promptly and appropriately to operational issues, ensuring the relevant Head of Department (HOD), Maintenance team, or Senior Management is informed to facilitate a timely and positive resolution.
• Liaise with external contractors, ensuring adherence to club procedures in the absence of the Maintenance team.
• Manage and document any incidents or emergencies, ensuring appropriate follow-up actions are taken.
• Conduct essential Health & Safety compliance tasks as required.
• Hold and maintain valid mandatory First Aid and Emergency Response certification.
• Anticipate and respond to member needs, both on an individual and operational level.
• Provide cover for team members during breaks to ensure smooth day-to-day operations.
• Perform daily opening and closing checks across all areas, addressing any issues and reporting them to Senior Management and the appropriate HOD.
• Support the maintenance and operation of pool plant facilities in accordance with company standards and Maintenance team’s guidance.
• Monitor staff punctuality and attendance, ensuring any instances of lateness or sickness are accurately recorded and communicated to the relevant personnel.
• Address and resolve immediate staffing concerns, including the completion and submission of required documentation.
• Handle and resolve in-person member complaints in a professional and efficient manner.
• Undertake basic maintenance tasks in the absence of the Maintenance team.
• Gain knowledge of all operational areas—including Front-of-House and F&B services to provide cross-departmental support during busy periods.

Desired Skills:

• Front of house/member interaction experience.
• First Aid.
• Safeguarding.
• Competitive salary based on previous experience.

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