Duty Manager - Workshop & Bodyshop Operations

Duty Manager - Workshop & Bodyshop Operations

• Duty Manager - Workshop & Bodyshop Operations

About The Role

Job Title: Duty Manager - Workshop & Bodyshop Operations

Salary: up to £60,000 (DOE) + car/car allowance + up to 15% annual bonus

Working Hours: Monday to Friday (40 hours) plus weekends on a rota basis (approx 1 in 8)

Type of Employment: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than a normal vehicle remarketing company. More than any other place to work. We’re Europe’s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role:

Lead a High-Performing Automotive Operation

We are seeking an experienced, driven, and people-focused Workshop & Bodyshop Operations Duty Manager to join our fast-paced automotive refurbishment operation.

This is a pivotal leadership role with responsibility for the performance, productivity, quality, and engagement of a large, multi-skilled workshop team. You'll lead Team Leaders, Senior Cosmetic Vehicle Technicians, Vehicle Painters, Preppers & Polishers, Mechanical Technicians, and a network of specialist subcontract repairers, ensuring vehicles are repaired safely, efficiently, and to the highest standards.

Reporting directly to the Centre Manager, you will play a key role in driving operational excellence, achieving business targets, and creating a culture of accountability, engagement, and continuous improvement.

As a member of the site leadership team, you will also act as a Duty Manager, deputising for the Centre Manager when required and providing leadership across the wider operation.

This is an excellent opportunity for an ambitious automotive leader who thrives in a high-volume environment and enjoys developing people, improving processes, and delivering outstanding result

What You'll Be Doing

Leadership & People Management

• Lead, inspire, and develop a large multi-skilled team across workshop and bodyshop operations.
• Create a high-performance culture focused on safety, quality, productivity, and customer satisfaction.
• Manage the full employee lifecycle, including recruitment, onboarding, performance management, development, succession planning, and employee engagement.
• Conduct regular one-to-ones, performance reviews, and coaching sessions to support individual and team growth.
• Effectively manage attendance, disciplinary, and grievance processes in line with company policies.
• Ensure effective workforce planning and resource allocation to meet operational demand.
• Clearly communicate business objectives, performance expectations, and site priorities.

Operational Management

• Oversee the day-to-day running of the workshop and bodyshop operations.
• Take ownership of production performance, ensuring repairs are completed safely, efficiently, and to agreed quality standards.
• Manage throughput, work in progress (WIP), and productivity to maximise operational efficiency and customer satisfaction.
• Monitor and improve KPIs relating to productivity, quality, turnaround times, and cost control.
• Identify operational challenges and implement sustainable improvement plans.
• Work closely with the Centre Manager and VE Team to achieve performance targets and business objectives.
• Collaborate with support functions and wider operational teams to optimise site performance.

Duty Management

• Deputise for the Centre Manager and fellow Duty Managers when required.
• Support the overall operational performance of the site and contribute to wider business initiatives.
• Resolve internal and external stakeholder queries and escalations professionally and effectively.
• Share responsibility for site governance, security, compliance, and company standards.
• Support the delivery of site budgets and financial objectives.
• Monitor labour productivity, operational costs, and profitability.
• Identify opportunities to improve efficiency, reduce waste, and maximise performance.
• Ensure repairs are delivered within agreed quality, speed, and cost parameters.
• Contribute to forecasting, planning, and resource management activities.

Health, Safety & Compliance

• Champion a positive health, safety, and wellbeing culture across the site.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Conduct audits, inspections, and reviews to maintain operational standards.
• Support ISO compliance and security requirements.
• Ensure adherence to Working Time Directive regulations and employment legislation.

Reporting & Stakeholder Management

• Produce and analyse operational reports, KPI data, and performance metrics.
• Provide clear updates and recommendations to senior leadership.
• Develop strong relationships with Operations, HR, Recruitment, and other key stakeholders.
• Use performance insights to support decision-making and drive continuous improvement.

About You

We're looking for a hands-on leader with a proven track record of delivering results in a busy workshop, bodyshop, or vehicle refurbishment environment.

• Minimum 2 years' management experience within a large-scale workshop, bodyshop, vehicle refurbishment, or similar automotive environment.
• Previous hands-on workshop or bodyshop experience.
• Strong understanding of vehicle repair and refurbishment operations.
• Demonstrable experience leading, motivating, and developing high-performing teams.
• Proven ability to drive productivity, quality, and operational performance.
• Excellent organisational, planning, and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Full UK Driving Licence.
• Confident using Microsoft Office, including Outlook and Excel.
• Experience managing budgets, forecasts, and financial performance.
• Knowledge of Lean Manufacturing, Continuous Improvement, or similar operational excellence methodologies.
• Experience within a high-volume automotive refurbishment environment.
• Understanding of ISO standards and operational compliance frameworks.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers
• And so much more…

BCA Academy

Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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