E-commerce & Retail Manager

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Company Overview

🧸 Studiocanal Kids & Family is a full-service international IP development agency and consultancy offering strategic worldwide brand development, licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal group, its most famous IP being Paddington Bear.

🛍️ Marketreach is the B2C branch of Studiocanal Kids & Family – we currently run a store at Paddington Station (open 7 days a week from 8am to 8pm), another at the Savoy for the Musical and a Paddington online shop store.paddington.com .

We operate as a close‑knit team within a family of European media companies, offering the flexibility of a small company while being supported by a larger group (Canal+ Group).

Role Overview

We are seeking an enthusiastic, data‑driven, results‑oriented E-commerce and Retail Manager based in London to be part of the retail division. Reporting to the VP Retail , you will be responsible for:

Responsibilities

• Retail & E‑Commerce Expertise: Strong understanding of omnichannel retail operations, including both physical store and online store management; experience with e‑commerce platforms (e.g., Amazon, other pure players); knowledge of digital merchandising, product lifecycle online, and customer journey optimization.
• Team Leadership: Proven ability to lead cross‑functional teams, including store staff and digital teams; strong interpersonal skills to collaborate with marketing, IT, logistics, and HR; experience in recruiting, training, and developing team members.
• Customer‑Centric Approach: Strong focus on customer experience, both in‑store and online; ability to implement and monitor customer service standards across channels; understanding of UX/UI principles for e‑commerce platforms.
• Analytical & Strategic Thinking: Ability to analyze sales data, KPIs, and customer behaviour to inform decisions; tracking consumer journey and optimizing conversion; proficiency in forecasting, inventory planning, and demand analysis; strategic mindset to align retail and e‑commerce goals with broader business objectives.
• Operational Excellence: Experience in process optimisation, logistics coordination, and supply chain management; familiarity with loss prevention strategies and compliance procedures; ability to manage day‑to‑day operations efficiently, including reporting and audits; understanding of digital marketing channels; ability to coordinate online campaigns and promotions with retail events; familiarity with conversion rate optimisation and cart abandonment strategies.
• Technical & Tools Proficiency: Comfortable using retail POS systems, ERP tools, and e‑commerce CMS; proficiency in Excel, Google Analytics, and reporting dashboards; knowledge of compliance tools and documentation (e.g., RAMS).
• Organisational & Time Management: Strong organisational skills to manage multiple responsibilities and outlets simultaneously; ability to prioritise tasks, meet deadlines, and adapt to changing business needs.

Qualifications

• 3 to 5 years experience in e‑commerce retail, preferably in the IP industry or an entertainment group.
• Solid commercial and retail acumen & vision.
• Strong interest in the brand.
• Experience with inventory management and supply chain management.
• Proficiency with web analytics tools (e.g., Google Analytics) and e‑commerce tracking tools; excellent analytical skills; proficiency with CRM software and MS Excel.
• Knowledge of UX/UI principles and how they impact online sales.
• Strong problem‑solving skills and ability to adapt to a fast‑paced, evolving industry.
• Strong interpersonal and communication skills, able to build trusted relationships at all levels.
• Transparency, open‑mindedness, and team‑player attitude.

Seniority level

Associate

Employment type

Full‑time

Job function

Online and Mail Order Retail; Retail

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