E-commerce Assistant

About the Role

Our client is seeking a proactive and organized E-commerce Assistant to support their online retail operations in Portsmouth . This role is crucial for the day-to-day management of the e-commerce platform, ensuring a smooth customer experience and efficient order processing. You will work closely with the e-commerce manager on various tasks, including product uploads, customer inquiries, and website maintenance. This hybrid role offers a blend of office-based collaboration and remote flexibility, providing an excellent opportunity for someone looking to grow their career in the e-commerce sector and contribute to a dynamic online business.

Key Responsibilities

• Assist with managing product listings on the e-commerce website, including descriptions, images, and pricing.
• Process online orders, track shipments, and coordinate with the fulfillment team.
• Respond to customer inquiries via email and phone, providing excellent support and resolving issues promptly.
• Monitor website performance and report any technical issues or bugs.
• Support the creation of promotional content and marketing activities for the online store.

Requirements

• Previous experience in an e-commerce , retail, or administrative role is preferred.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce).
• Strong organizational skills and attention to detail.
• Good communication and customer service skills.
• Ability to work independently and as part of a team in a hybrid setting.

Benefits

• Competitive salary.
• Hybrid working arrangement offering flexibility.
• Opportunities for training and skill development.
• Staff discounts on products.
• A friendly and supportive working environment.