E-commerce Assistant

About the Role

Our client is seeking a diligent and proactive E-commerce Assistant to join their team in Stoke-on-Trent . This role provides crucial support for the daily operations of the online store, including product listing management, order processing, and customer support. You will contribute to maintaining a high standard of accuracy and efficiency in all e-commerce activities. The ideal candidate is organized, has a keen eye for detail, and is eager to learn and grow within the fast-paced world of online retail, working within a dedicated on-site team.

Key Responsibilities

• Assist in uploading and updating product information, images, and prices on the e-commerce website.
• Process customer orders accurately and efficiently, preparing them for dispatch.
• Respond to customer inquiries and resolve issues via email and phone in a timely manner.
• Assist with inventory management tasks, including stock counts and reporting discrepancies.
• Support the marketing team with basic content creation for online platforms.
• Help maintain the overall organization and functionality of the e-commerce back-end systems.

Requirements

• Previous experience in an administrative or e-commerce support role is advantageous.
• Strong organizational skills and meticulous attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite and comfortable learning new software.
• Ability to work effectively in a team and follow instructions accurately.
• A proactive approach to problem-solving and task completion.

Benefits

• Competitive starting salary and regular performance reviews.
• Full-time position based in our Stoke-on-Trent office.
• Opportunities for training and skill development in e-commerce.
• Employee discounts on company products.
• A supportive and friendly working environment.