E-commerce Assistant

About the Role

Our client is seeking an enthusiastic and organised E-commerce Assistant to support their online operations in Portsmouth . This role is crucial for ensuring the smooth running of the company's e-commerce website and customer experience. You will assist with product management, order processing, customer inquiries, and marketing support. This is a fantastic opportunity for someone looking to build a career in the e-commerce sector, working closely with the marketing and sales teams in a dynamic retail environment. The ideal candidate will be eager to learn and contribute to online sales growth in the Portsmouth area.

Key Responsibilities

• Assist in managing and updating product information, descriptions, and images on the e-commerce platform .
• Process online orders accurately and efficiently, coordinating with the fulfillment team.
• Respond to customer inquiries via email and phone, providing excellent service.
• Support the execution of online marketing campaigns and social media activities.
• Monitor website performance and identify any technical issues or user experience problems.
• Help maintain inventory accuracy and assist with stock management.

Requirements

• Previous experience in an e-commerce or administrative role is advantageous.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Familiarity with online retail environments and basic computer proficiency.
• Ability to work collaboratively in a team and commute to Portsmouth for hybrid work.
• A proactive attitude and a willingness to learn new skills.

Benefits

• Competitive starting salary.
• Hybrid work model combining office and remote working flexibility.
• Opportunities for training and skill development within the e-commerce industry.
• Employee discount on company products.
• A friendly and supportive team atmosphere in Portsmouth .