E-commerce Assistant

About the Role

Our client is looking for an enthusiastic and organised E-commerce Assistant to support their online retail operations based in Stoke-on-Trent . This part-time role will involve assisting with various aspects of the e-commerce platform, from product listing and content management to order processing and customer service support. You will work closely with the e-commerce manager, splitting your time between remote work and on-site tasks within the Staffordshire region. This is an excellent opportunity for someone looking to gain valuable experience in the digital retail sector.

Key Responsibilities

• Assist in uploading and updating product information, images, and descriptions on the e-commerce website.
• Help manage online inventory levels and coordinate stock movements.
• Process online orders, ensuring accuracy and timely dispatch.
• Respond to customer inquiries via email and phone, providing excellent customer service.
• Assist with the creation of marketing content, such as product descriptions and social media posts.
• Conduct basic market research on competitor pricing and product offerings.

Requirements

• Previous experience in an administrative or customer service role, preferably within e-commerce or retail.
• Good understanding of online shopping platforms and basic digital marketing concepts.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Strong attention to detail and excellent organizational skills.
• Ability to manage time effectively and work both independently and as part of a team.

Benefits

• Part-time position with a pro-rata salary of approximately 22000 per year.
• Hybrid working model offering a mix of remote and in-office work.
• Opportunity to gain comprehensive experience in e-commerce.
• Employee discount on company products.
• Supportive team environment in a dynamic retail business.