E-commerce Assistant

About the Role

Our client is looking for a detail-oriented and proactive E-commerce Assistant to join their team in Stoke-on-Trent . This part-time role is crucial for supporting the smooth operation of their online store, assisting with product uploads, order processing, and customer service inquiries. You will play a key role in ensuring a seamless shopping experience for our customers and contribute to the overall success of our e-commerce business. This is a great opportunity for someone looking to gain experience in the online retail sector.

Key Responsibilities

• Assist with uploading new products, descriptions, and images to the e-commerce website.
• Process customer orders accurately and efficiently, ensuring timely dispatch.
• Respond to customer inquiries via email and phone, providing excellent service.
• Manage online inventory levels, flagging any discrepancies or stock shortages.
• Assist with the creation of promotional materials and email marketing campaigns.
• General administrative tasks to support the e-commerce team.

Requirements

• Previous experience in an e-commerce or administrative support role is advantageous.
• Strong attention to detail and accuracy in data entry and order processing.
• Good communication and interpersonal skills.
• Familiarity with online shopping platforms and basic computer skills.
• Ability to work independently and as part of a team.
• A positive attitude and a willingness to learn.

Benefits

• Competitive hourly wage, commensurate with experience.
• Flexible part-time working hours.
• Employee discount on company products.
• Opportunities for training and skill development within the e-commerce field.
• A friendly and supportive workplace in Stoke-on-Trent .