E-commerce Assistant

About the Role

Our client is seeking a proactive and detail-oriented E-commerce Assistant to support their online retail operations, working entirely remotely from Norwich . This role is essential for ensuring the smooth functioning of the e-commerce platform, including managing product listings, processing orders, and assisting with customer inquiries. You will work closely with the e-commerce manager and marketing teams to contribute to the growth and success of the online store. This is an excellent opportunity for someone looking to gain experience in the e-commerce field within a flexible, remote work environment.

Key Responsibilities

• Assist in managing and updating product listings on the e-commerce website, including descriptions, pricing, and images.
• Process online orders accurately, ensuring timely dispatch and delivery information is communicated.
• Respond to customer service inquiries via email and live chat, providing timely and helpful support.
• Monitor website performance and report any technical issues or errors to the relevant team.
• Assist with the creation and scheduling of promotional content and email campaigns.
• Help maintain the accuracy of inventory levels displayed online.
• Support the e-commerce manager with various administrative tasks and projects.

Requirements

• Previous experience in an administrative or e-commerce support role is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in Microsoft Office Suite or Google Workspace.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and basic HTML is beneficial.
• Ability to work independently and manage tasks effectively in a remote setting .

Benefits

• Competitive salary based on qualifications and experience.
• Fully remote work position offering excellent work-life balance.
• Comprehensive training on e-commerce platforms and best practices.
• Opportunities for professional development and learning.
• A supportive and collaborative online team environment.