E-commerce Brand Ambassador & Community Manager

About the Role

Our client is looking for a charismatic and proactive E-commerce Brand Ambassador & Community Manager to be the voice of their brand online and foster a loyal customer base. This role is vital for engaging with our audience, building brand advocacy, and driving e-commerce sales through authentic interactions. Based in Southampton , this position offers a hybrid working arrangement, balancing in-office collaboration with remote flexibility. You will be responsible for representing the brand across social media, forums, and other online communities, creating engaging content, and providing exceptional customer support. The ideal candidate is a natural communicator with a passion for building relationships and a deep understanding of social media's role in e-commerce success.

Key Responsibilities

• Act as the primary point of contact for our online community, responding to comments, messages, and inquiries across all social media platforms and forums.
• Develop and execute strategies to grow our online community, increase engagement, and foster brand advocacy.
• Create and curate engaging content, including user-generated content campaigns, behind-the-scenes looks, and interactive posts.
• Monitor brand mentions and industry conversations, identifying opportunities for engagement and addressing customer feedback proactively.
• Collaborate with marketing and customer service teams to ensure a consistent brand message and seamless customer experience.
• Analyze community engagement metrics and report on key insights to inform future strategies.

Requirements

• Proven experience as a Community Manager , Brand Ambassador, or Social Media Manager, preferably within the e-commerce sector.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of social media platforms and online community dynamics.
• Ability to create engaging content (written and visual) and a good eye for brand aesthetics.
• Experience with social listening tools and community management platforms.
• Adaptability to work effectively in a hybrid setting from our Southampton office.

Benefits

• Competitive salary and performance-based incentives.
• Flexible hybrid working model to support work-life balance.
• Opportunity to represent and shape a growing e-commerce brand.
• Professional development opportunities and training.
• A positive and collaborative work environment with regular team events.