E-commerce Operations & Social Media Coordinator

About the Role

Our client is looking for an organized and proactive E-commerce Operations & Social Media Coordinator to join their growing team in Milton Keynes . This role is instrumental in ensuring the smooth day-to-day running of their online store and managing their social media presence to engage customers and drive sales. You will play a key part in coordinating product listings, managing customer inquiries, and executing social media campaigns that align with brand strategy. This is an excellent opportunity for an individual with a passion for e-commerce and digital communication to contribute to a dynamic business in the heart of Milton Keynes .

Key Responsibilities

• Coordinate and manage product listings on the e-commerce platform, including descriptions, pricing, and imagery.
• Handle customer service inquiries via email, phone, and social media, ensuring timely and satisfactory resolutions.
• Assist in the creation and scheduling of social media content across various platforms to promote products and engage the audience.
• Monitor inventory levels and liaise with suppliers or warehouse teams to ensure stock availability.
• Process orders, manage shipping logistics, and track deliveries to ensure customer satisfaction.
• Support the marketing team with campaign execution and performance tracking related to social media and e-commerce initiatives.

Requirements

• Previous experience in e-commerce operations or a coordination role.
• Familiarity with social media platforms and content scheduling tools.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.
• Proficiency in using e-commerce platforms and basic office software.
• A proactive attitude and the ability to manage multiple tasks effectively in a hybrid work setting near Milton Keynes .

Benefits

• Competitive salary and potential for overtime pay.
• Employee discount on company products.
• Opportunities for skill development in e-commerce and digital marketing.
• Friendly and supportive team environment.
• Convenient location in Milton Keynes with hybrid working flexibility.