E-commerce Operations Coordinator

About the Role

Our client is seeking a meticulous and organized E-commerce Operations Coordinator to join their bustling team in Manchester . You will play a critical role in ensuring the smooth day-to-day running of their online store, from order processing to inventory management and customer service support. This position is perfect for an individual with a keen eye for detail and a passion for optimizing e-commerce workflows, contributing to a seamless customer experience and efficient operational backbone for their growing online business.

Key Responsibilities

• Process online orders accurately and efficiently, ensuring timely dispatch and delivery.
• Manage inventory levels across various sales channels, coordinating with warehouse teams to prevent stockouts or overstock situations.
• Handle customer inquiries and resolve issues via email, phone, and chat, maintaining high standards of service.
• Monitor website performance and troubleshoot any operational issues that arise.
• Coordinate with shipping partners to ensure timely and cost-effective delivery of orders.
• Assist in the implementation and testing of new e-commerce features and functionalities.

Requirements

• Previous experience in e-commerce operations or a similar administrative role.
• Proficiency in using e-commerce platforms and order management systems.
• Excellent organizational skills and attention to detail.
• Strong problem-solving abilities and a customer-centric approach.
• Effective communication skills, both written and verbal.
• Ability to work effectively in a fast-paced, team-oriented environment.

Benefits

• Competitive salary and opportunities for career progression within the e-commerce sector.
• Full-time employment with standard working hours in a central Manchester location.
• Comprehensive health insurance and pension scheme.
• Employee discount on all company products.
• A supportive and collaborative team environment.