E-commerce Operations Coordinator

About the Role

Our client is seeking an organized and proactive E-commerce Operations Coordinator to join their team in Stoke-on-Trent . This role is primarily office-based, ensuring seamless day-to-day operations of the online store. You will be responsible for managing order fulfillment, inventory, and customer service inquiries to ensure a smooth and positive customer experience. This position is ideal for someone detail-oriented who thrives in a fast-paced operational environment.

Key Responsibilities

• Oversee the daily operations of the e-commerce store, including order processing, inventory management, and shipping logistics.
• Coordinate with warehousing and fulfillment partners to ensure timely dispatch of orders.
• Manage stock levels and assist in forecasting to prevent stockouts or overstock situations.
• Handle customer service inquiries via email and phone, resolving issues efficiently and professionally.
• Process returns and exchanges according to company policy.
• Contribute to process improvement initiatives to enhance operational efficiency.

Requirements

• Previous experience in e-commerce operations, logistics, or a similar administrative role.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in using e-commerce platforms and inventory management software.
• Excellent communication and customer service skills.
• Ability to work effectively under pressure in a hands-on, office-based role in Stoke-on-Trent .
• Familiarity with shipping carriers and best practices.

Benefits

• Competitive salary and potential for overtime.
• Opportunity to be part of a growing e-commerce operation.
• On-site training and development opportunities.
• Employee discount on company products.
• A supportive and team-oriented work environment.