E-commerce Operations Coordinator

About the Role

Our client is seeking a highly organized and detail-oriented E-commerce Operations Coordinator to manage the day-to-day operations of their online store, based remotely but ideally with an understanding of the Leeds market. You will play a crucial role in ensuring a seamless customer experience from order placement to delivery. This position requires a proactive approach to problem-solving and a strong ability to coordinate across different departments, including logistics, customer service, and marketing, to maintain operational efficiency and customer satisfaction.

Key Responsibilities

• Oversee order processing, fulfillment, and shipping logistics to ensure timely and accurate delivery.
• Manage inventory levels and coordinate with suppliers to prevent stockouts and overstock situations.
• Monitor and respond to customer inquiries and issues via email and live chat, providing exceptional support.
• Ensure the website is up-to-date with accurate product information, pricing, and imagery.
• Analyze operational performance data, identify bottlenecks, and implement process improvements.
• Liaise with third-party logistics providers and manage relationships to optimize performance and cost.

Requirements

• 2+ years of experience in e-commerce operations, logistics, or a similar coordination role.
• Strong understanding of e-commerce platforms and order management systems.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency in using e-commerce backend systems and standard office software.
• Effective communication and interpersonal skills, with the ability to work collaboratively in a remote setting.
• Problem-solving aptitude and the ability to handle challenging customer situations professionally.

Benefits

• Competitive salary commensurate with experience.
• Flexible remote working arrangement.
• Opportunity to contribute significantly to the growth of an e-commerce business.
• Access to professional development resources.
• A supportive and inclusive company culture.