E-commerce Operations Manager

About the Role

Our client is seeking an experienced and strategic E-commerce Operations Manager to lead their online fulfillment and logistics operations. This is a remote role, perfect for a highly organized individual ready to oversee the seamless execution of online orders for our expanding FMCG product range. You will be responsible for optimizing warehouse operations, managing third-party logistics (3PL) partners, and ensuring efficient inventory management to meet customer expectations for speed and accuracy. This is a key position driving customer satisfaction and operational excellence in the digital space.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, picking, packing, and shipping.
• Manage relationships and performance of 3PL partners, ensuring adherence to service level agreements (SLAs).
• Implement and optimize inventory management systems to ensure accuracy and minimize stockouts or overstock situations.
• Develop and execute strategies to improve fulfillment efficiency, reduce costs, and enhance delivery speed.
• Monitor key operational metrics (e.g., order accuracy, on-time delivery, shipping costs) and report on performance.
• Collaborate with customer service, marketing, and IT teams to resolve operational issues and improve the customer experience.

Requirements

• Minimum 5 years of experience in e-commerce operations, logistics, or warehouse management, ideally within FMCG .
• Proven experience managing third-party logistics providers and negotiating contracts.
• Strong understanding of inventory management best practices and WMS/OMS systems.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Demonstrated ability to lead and manage remote teams or virtual operations.

Benefits

• Competitive salary and the flexibility of a fully remote position.
• Opportunity to significantly impact the growth of a leading FMCG e-commerce business.
• Comprehensive health, retirement, and paid time off benefits.
• Allowance for home office setup and ongoing professional development.
• A dynamic and supportive work culture focused on innovation and efficiency.