E-commerce Operations Manager

About the Role

Our client is looking for a highly organized and efficient E-commerce Operations Manager to oversee the smooth running of their online sales operations in Leeds . This critical role ensures that customer orders are processed accurately and efficiently from click to delivery, managing inventory, logistics, and customer service functions. You will be responsible for optimizing operational workflows to enhance customer satisfaction and reduce costs. The ideal candidate has a strong background in logistics, supply chain management, and a deep understanding of e-commerce fulfillment processes within the West Yorkshire area.

Key Responsibilities

• Manage end-to-end e-commerce operations, including order processing, inventory management, warehousing, and shipping.
• Develop and implement strategies to improve order fulfillment accuracy, speed, and cost-effectiveness.
• Oversee relationships with third-party logistics (3PL) providers and shipping carriers.
• Monitor inventory levels across all sales channels, implementing reordering protocols to prevent stockouts.
• Lead and train the operations team, fostering a culture of efficiency and customer focus.
• Implement and maintain operational performance metrics (KPIs) and reporting mechanisms.

Requirements

• 5+ years of experience in e-commerce operations or logistics management.
• Proven expertise in inventory management systems, warehouse operations, and shipping logistics.
• Strong understanding of supply chain principles and best practices.
• Experience in managing third-party vendors and negotiating contracts.
• Excellent problem-solving and decision-making skills.
• Leadership experience with the ability to manage and motivate a team in Leeds .

Benefits

• A competitive salary and potential for annual bonuses.
• Comprehensive benefits package including health and pension.
• Opportunity to lead and shape the operations of a growing e-commerce business.
• Professional development opportunities and training programs.
• A fast-paced and rewarding work environment.