E-commerce Operations Manager

About the Role

Our client is looking for an experienced E-commerce Operations Manager to lead and optimize their online sales operations in Leeds . This critical role involves managing the entire e-commerce lifecycle, from website performance and inventory management to order fulfillment and customer service, ensuring a seamless customer experience. You will play a key part in driving efficiency and scalability within the online business, working closely with IT, logistics, and marketing teams. This hybrid role offers the chance to impact the operational backbone of a thriving e-commerce business.

Key Responsibilities

• Oversee the day-to-day operations of the e-commerce platform, ensuring website stability, performance, and uptime.
• Manage inventory levels, order processing, and fulfillment logistics to meet customer demand and minimize shipping times.
• Develop and implement strategies to improve the online customer experience, from website navigation to post-purchase support.
• Monitor key operational metrics, such as conversion rates, average order value, return rates, and customer satisfaction scores.
• Collaborate with cross-functional teams to identify and resolve operational bottlenecks and drive process improvements.
• Manage relationships with third-party logistics providers and technology partners.

Requirements

• Proven experience in e-commerce operations management or a related field.
• Strong understanding of e-commerce platforms, order management systems (OMS), and warehouse management systems (WMS).
• Excellent analytical skills and experience with data analysis tools to drive operational decisions.
• Demonstrated ability to manage complex projects and cross-functional teams.
• Experience in process improvement methodologies and supply chain management.
• Effective communication and leadership skills, adaptable to a hybrid work environment in Leeds .

Benefits

• Competitive salary with performance-based incentives.
• Hybrid working model providing a blend of remote and in-office work in Leeds .
• Private medical insurance and dental coverage.
• Generous holiday allowance and company pension scheme.
• Opportunities for career advancement and professional development.
• A supportive team culture focused on operational excellence.