E-commerce Operations Specialist

About the Role

Our client is seeking a detail-oriented E-commerce Operations Specialist to join their thriving team in Birmingham . This role is pivotal in ensuring the smooth day-to-day functioning of their online store, focusing on inventory management, order fulfillment, and customer service excellence. You will play a key part in optimising the operational efficiency of our e-commerce platform, directly impacting customer satisfaction and business scalability. This hybrid role offers a blend of in-office collaboration and remote flexibility, perfect for someone looking to contribute significantly to the operational backbone of a growing e-commerce business.

Key Responsibilities

• Oversee and manage all aspects of e-commerce order processing, from placement to delivery confirmation.
• Monitor inventory levels across various channels, implementing stock replenishment strategies to prevent stockouts or overstocking.
• Coordinate with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective order fulfillment.
• Troubleshoot and resolve operational issues, such as shipping delays, order discrepancies, or technical glitches on the e-commerce platform.
• Assist in managing product listings, ensuring accuracy in descriptions, pricing, and imagery.
• Handle customer inquiries related to orders, shipping, and returns, providing exceptional support.

Requirements

• Experience in e-commerce operations, logistics, or a related field.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and order management systems.
• Strong understanding of inventory management principles and supply chain processes.
• Excellent problem-solving abilities and a proactive approach to identifying and addressing operational challenges.
• Proficiency in using spreadsheets (e.g., Excel, Google Sheets) for data analysis and reporting.
• Good communication skills, both written and verbal, for effective interaction with internal teams and external partners.

Benefits

• Competitive salary and benefits package.
• Hybrid work model providing flexibility between office and remote work.
• Opportunities for career advancement within a growing e-commerce company.
• Staff discounts on products.
• A collaborative and supportive work environment.