E-commerce Operations Specialist

About the Role

Our client is seeking a meticulous and proactive E-commerce Operations Specialist to join their fully remote team, supporting operations for their retail presence, including the Milton Keynes area. This role is essential for ensuring the smooth running of online sales channels, from order processing to customer query resolution. You will work closely with various departments to optimize the online customer journey and maintain high standards of service. This is a remote-first position, offering flexibility and the opportunity to contribute to a digitally-focused retail business from anywhere, making it ideal for organised individuals who excel in managing online processes.

Key Responsibilities

• Oversee the end-to-end e-commerce order fulfillment process, ensuring accuracy and timeliness.
• Manage online inventory levels and coordinate with warehouse teams to maintain stock availability.
• Respond to customer inquiries via email, chat, and social media, providing prompt and effective solutions.
• Monitor website performance and identify any technical issues or areas for improvement in the user experience.
• Process returns and exchanges efficiently, ensuring customer satisfaction and adherence to company policies.
• Collaborate with marketing teams to support promotional campaigns and ensure accurate product listings.

Requirements

• Proven experience in e-commerce operations, online retail, or a similar role.
• Strong understanding of e-commerce platforms and order management systems.
• Excellent written and verbal communication skills, with a customer-centric approach.
• Proficiency in using digital tools and software for online business management.
• Ability to manage multiple tasks and prioritise effectively in a remote work setting.
• A keen eye for detail and a commitment to accuracy in all operational tasks.

Benefits

• Competitive salary and remote work flexibility.
• Opportunity to work with a dynamic and innovative e-commerce team.
• Professional development and training in e-commerce best practices.
• Contribution to a growing online retail presence with potential for advancement.
• A supportive remote work culture focused on collaboration and results.