E-commerce Operations Specialist

About the Role

Our client is seeking an organized and efficient E-commerce Operations Specialist to join their dynamic team in Portsmouth . This role is crucial for ensuring the smooth and timely execution of all online sales processes, from order fulfillment to customer service resolution. You will be responsible for managing the day-to-day operations of the e-commerce platform, ensuring inventory accuracy, efficient shipping, and excellent customer satisfaction. The ideal candidate has a keen eye for detail, exceptional organizational skills, and a passion for optimizing operational workflows within a fast-paced retail environment. This is a fantastic opportunity to contribute to a growing online business from their base in Portsmouth .

Key Responsibilities

• Process and manage online orders efficiently, ensuring accuracy and timely dispatch.
• Coordinate with warehouse and shipping partners to ensure smooth fulfillment and delivery operations.
• Monitor inventory levels and work with relevant teams to prevent stockouts or overstock situations.
• Respond to customer inquiries and resolve issues related to orders, shipping, and returns in a professional and timely manner.
• Maintain product listings on the e-commerce platform, ensuring accuracy of descriptions, pricing, and images.
• Identify opportunities for process improvements within e-commerce operations and implement solutions.

Requirements

• Previous experience in e-commerce operations, order fulfillment, or a similar logistics role.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite, particularly Excel for data tracking.
• Ability to work effectively in a team-oriented environment in Portsmouth .

Benefits

• Competitive salary and employee benefits package.
• Opportunities for training and development in e-commerce logistics.
• Employee discounts on company products.
• A supportive and collaborative team atmosphere.
• A key role in a growing online retail operation in Portsmouth .