E-commerce Operations Specialist

About the Role

Our client is looking for a detail-oriented E-commerce Operations Specialist to join their busy team in Bradford . This role is essential for ensuring the smooth day-to-day running of our client's online store, from order processing to inventory management and customer service support. You will be instrumental in maintaining high standards of operational efficiency and customer satisfaction. This is an excellent opportunity for an organised individual with a passion for e-commerce and a commitment to operational excellence to contribute directly to the success of our client's online business within a fast-paced retail environment.

Key Responsibilities

• Oversee the order fulfillment process, ensuring accuracy and timeliness from order placement to delivery.
• Manage inventory levels, conduct stocktakes, and liaise with suppliers to maintain optimal stock availability.
• Handle customer service inquiries via email, phone, and live chat, resolving issues efficiently and professionally.
• Process returns and exchanges, ensuring compliance with company policies.
• Monitor the performance of the e-commerce platform and website, identifying and reporting any technical issues.
• Collaborate with the marketing and sales teams to support promotional activities and product launches.

Requirements

• Previous experience in e-commerce operations or a related role, such as logistics or customer service.
• Strong understanding of order management systems and inventory control principles.
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Proficiency in using e-commerce platforms and standard office software (e.g., Microsoft Office Suite).
• Good communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team in a dynamic environment.

Benefits

• Competitive starting salary and opportunities for pay progression.
• Comprehensive training on e-commerce operational best practices.
• A supportive and collaborative team environment based in Bradford .
• Employee discount on a wide range of products.
• Potential for career growth within the e-commerce sector.