E-commerce Operations Specialist

About the Role

Our client is seeking a highly organized and proactive E-commerce Operations Specialist to manage and optimize their online retail operations from home. This fully remote position is crucial for ensuring the smooth functioning of their digital storefront, from product listing and inventory management to order fulfillment and customer support. You will work closely with the e-commerce team to enhance the online customer journey, troubleshoot issues, and drive operational efficiency. This role is ideal for an individual with a strong understanding of online retail platforms and a passion for delivering seamless digital shopping experiences, supporting their operations across the UK.

Key Responsibilities

• Manage product listings on the e-commerce platform, including descriptions, pricing, and imagery.
• Monitor and manage online inventory levels to prevent stockouts and overselling.
• Oversee the order fulfillment process, ensuring timely and accurate dispatch of online orders.
• Respond to customer inquiries via email, chat, and social media regarding orders and products.
• Analyze e-commerce performance data to identify areas for operational improvement.
• Collaborate with the marketing team to support online promotions and campaigns.
• Identify and troubleshoot any technical issues or bugs affecting the e-commerce website.

Requirements

• Proven experience in e-commerce operations, online retail, or a similar digital role.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Strong organizational skills and meticulous attention to detail for inventory and order management.
• Excellent written and verbal communication skills for customer interaction.
• Ability to work independently and manage time effectively in a remote-first environment.
• Proficiency in using online tools and software for managing digital operations.

Benefits

• Competitive salary offered for a remote position.
• Flexible working hours within a standard work week.
• Opportunity to work with a dynamic and growing e-commerce business based in Sunderland .
• Contribution to strategic decisions impacting online sales performance.
• Continuous learning and professional development in the digital retail space.