E-commerce Retail Specialist

About the Role

Our client is looking for a dedicated E-commerce Retail Specialist to join their online operations team, working remotely from Manchester . You will be instrumental in managing and optimising the company's online sales channels, ensuring a seamless customer journey from browsing to checkout. This role is perfect for a detail-oriented individual with a passion for digital retail and a knack for enhancing online customer engagement and conversion rates, playing a key part in the growth of their digital footprint.

Key Responsibilities

• Manage product listings, descriptions, and imagery across various e-commerce platforms, ensuring accuracy and appeal.
• Monitor online sales performance, analyse website traffic, and identify opportunities for improvement in conversion rates.
• Respond to online customer inquiries, feedback, and reviews in a timely and professional manner.
• Assist in the planning and execution of online marketing campaigns and promotional activities.
• Collaborate with the digital marketing team to enhance SEO and SEM strategies for e-commerce visibility.
• Process online orders, manage returns, and liaise with logistics partners to ensure efficient fulfilment.

Requirements

• Proven experience in e-commerce management or a similar online retail role.
• Strong understanding of online sales platforms (e.g., Shopify, Amazon Seller Central) and CRM systems.
• Excellent written and verbal communication skills, with a keen eye for detail in product descriptions.
• Familiarity with digital marketing concepts, including SEO, SEM, and social media for e-commerce.
• Ability to analyse data using tools like Google Analytics and generate insightful reports.
• A proactive approach to problem-solving and a commitment to delivering an excellent online customer experience.

Benefits

• Competitive salary with potential for remote work bonuses.
• Flexible working hours and a fully remote setup.
• Access to online training and development resources for e-commerce professionals.
• Opportunity to shape the online presence of a growing retail brand.
• Collaborative virtual team environment with regular online team-building activities.