E-commerce Specialist

About the Role

Our client is looking for a detail-oriented E-commerce Specialist to join their expanding team in Coventry . This role is crucial for managing and optimizing our online store, ensuring a seamless customer experience from browsing to checkout. You will play a key part in driving online sales, improving website performance, and implementing effective e-commerce strategies. If you have a passion for online retail and a knack for enhancing digital customer journeys, this position offers a fantastic opportunity to grow your career in a dynamic sector.

Key Responsibilities

• Manage day-to-day operations of the e-commerce platform, including product listings, inventory management, and order processing.
• Optimize product descriptions, images, and pricing to maximize conversion rates and customer engagement.
• Implement and monitor SEO strategies to improve organic search rankings and drive traffic to the website.
• Analyze website performance data, identifying trends and opportunities for improvement.
• Coordinate with marketing teams to execute online promotions, email campaigns, and social media integrations.
• Handle customer inquiries and resolve issues related to online orders and website experience.

Requirements

• Experience in e-commerce operations or a similar online retail role.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Understanding of SEO principles and web analytics tools (e.g., Google Analytics).
• Strong analytical skills and a data-driven approach to decision-making.
• Excellent organizational skills and attention to detail.
• Good communication and customer service abilities.

Benefits

• Competitive salary package.
• Opportunity to work in a key role within a growing e-commerce business.
• Employee discounts on company products.
• Training and development opportunities.
• Standard workplace pension and holiday entitlement.