E-Commerce Trading Operations Executive

Dr. Martens is more than a brand - it is a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values-driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you're ready to make your mark, you're in the right place.

At DM, our values guide everything we do: Be Yourself , Act Courageously , Show You Care . They're not just words - they're how we turn passion into progress.

WHERE YOU SIT

As our E-Commerce Trading Operations Executive , you'll be part of the Commercial team working closely with brilliant people across the business and reporting into Digital Trading Lead . You'll be right at the heart of fast-moving projects that shape how we show up for our consumers - today and tomorrow.

WHERE YOU CONTRIBUTE

The E-commerce Trading Operations Executive supports the execution of trading strategies and operational processes that drive online sales performance. This role ensures smooth day-to-day operations, accurate product setup, and timely implementation of promotions and campaigns. It plays a key role in maintaining site accuracy, optimising workflows, and supporting trading priorities to deliver a seamless customer experience.

CORE ACCOUNTABILITIES

As our E-Commerce Trading Operations Executive , you will be responsible for:

• Managing product setup and maintenance, ensuring accurate product uploads, pricing, availability and seasonal launches across CMS/PIM systems, including ownership of the Product Launch Tracker.
• Executing promotions and trading activity, implementing online campaigns, discounts and offers while coordinating 360° operational plans for peak trading periods and promotional events.
• Supporting site merchandising and trading performance, maintaining category and product placement to optimise conversion while monitoring key KPIs such as conversion, AOV and sell-through.
• Coordinating trading operations and resolving issues, working closely with Merchandising, Supply Chain and Marketing to ensure launch and trading readiness, proactively identifying and escalating issues that could impact performance.
• Maintaining operational accuracy and improving processes, carrying out quality checks across site content and pricing, maintaining data integrity and documentation, and identifying opportunities to improve workflows and automation.

KEY SKILLS & CAPABILITIES

Put simply, the key things we're looking for are:

• E-commerce and digital trading knowledge, with an understanding of online trading operations, site merchandising and customer journeys.
• Strong technical and analytical capability, confident using CMS, OMS, Microsoft Office and analytics tools to manage product data, pricing and performance information.
• Excellent organisation and attention to detail, able to manage multiple priorities and deadlines while maintaining high levels of accuracy.
• Strong communication and collaboration skills, able to work effectively with cross-functional teams and build positive working relationships.
• A proactive and adaptable approach, with strong problem‑solving skills and the ability to respond confidently to operational challenges in a fast-paced, evolving digital environment.

WHAT’S IN IT FOR YOU?

• Hybrid working
• Welcome free pair of Docs
• 'Buy as you Earn' Share scheme
• 65% off all Docs
• 50% off Accessories
• Pension Scheme through Aviva
• Life Assurance
• 25 Days Annual Leave + Bank Holidays
• Private healthcare
• 2 paid volunteer days per year

READY TO FILL YOUR BOOTS?

If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you.

Application closing date: Thursday 3rd of September 2026

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

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