Ecommerce & Marketplace Manager (Tgn5570) - Excellent Salary Doe

Location: Manchester

Type: Permanent

Industry: FMCG

Job Ref: TGN5570

Our client is an established consumer-products business supplying household and related products to major UK and international retailers.

As part of their continued growth, they are investing in our direct-to-consumer and online marketplace channels. They are seeking an experienced, commercially minded E-commerce & Marketplace Manager to take ownership of their online trading activity and help accelerate profitable growth.

The Role

• Manage day-to-day trading, product content, promotions and merchandising across the website and Shopify store.
• Create and optimise product pages, collections, navigation, bundles and landing pages.
• Coordinate product launches, pricing, stock visibility and promotional activity with internal teams.
• Monitor website performance and resolve integration, product-feed and content issues.
• Identify opportunities to improve traffic quality, conversion, average order value and customer retention.

• Manage Amazon Seller Central and any ongoing Vendor Central activity.
• Create and optimise listings, variations, keywords, attributes, imagery and A+ Content.
• Plan, manage and optimise Amazon PPC campaigns.
• Monitor account health, catalogue issues, customer feedback and marketplace compliance.
• Manage promotions, pricing and stock availability while protecting margins and maintaining consistent brand presentation.
• Research and assess additional marketplace opportunities where commercially appropriate.

• Research keywords, competitor activity, customer search behaviour and marketplace trends.
• Improve product titles, bullet points, descriptions, search terms and metadata.
• Establish and maintain consistent product-content standards across all channels.
• Optimise product content to improve search visibility, engagement and conversion.
• Collaborate with design and product teams to develop effective imagery, video and enhanced content.

• Set up, manage and develop TikTok Shop.
• Manage product catalogues, integrations, promotions, pricing and shop health.
• Develop affiliate and creator activity, including outreach, product seeding, commission structures and performance tracking.
• Support campaigns, product launches and live-selling activity.
• Monitor GMV, conversion, returns, affiliate contribution and profitability.
• Occasional TikTok Live presenting would be desirable but is not essential.

• Coordinate light customer-service support for website and marketplace orders.
• Ensure customer questions, complaints, returns and reviews are handled accurately and promptly.
• Monitor customer response times, review trends, return rates and issue resolution.
• Identify recurring issues and recommend improvements to products, listings and operational processes.
• Work with internal teams to ensure product content, inventory information and product claims remain accurate.
• Maintain clear operating processes and documentation for each sales channel.

Commercial Reporting & Performance

• Produce concise weekly and monthly reports covering sales, margin, traffic, conversion, advertising and overall channel performance.
• Prepare forecasts, explain variances and recommend practical actions.
• Manage channel and advertising budgets with a focus on profitable growth.
• Monitor competitor pricing, rankings, promotions and product launches.
• Track TikTok Shop GMV, conversion, affiliate contribution, campaign effectiveness and customer feedback.
• Present clear, commercially focused recommendations to senior management.

Requirements

• At least 3 years’ hands-on experience in e-commerce, marketplace management or digital trading.
• Strong practical experience using Shopify or a similar e-commerce platform.
• Hands-on experience with Amazon Seller Central, including catalogue management, account health and operational requirements.
• Proven experience improving product listings through keyword research, marketplace SEO and conversion-focused content.
• Experience managing Amazon PPC or comparable performance-marketing campaigns.
• A strong commercial understanding of revenue, margin, conversion, ROAS and ACOS.
• Strong analytical and spreadsheet skills, with the ability to turn data into practical trading decisions.
• Excellent attention to detail and the ability to manage multiple priorities effectively.

• Experience setting up or growing TikTok Shop.
• Experience with TikTok affiliates, creators, campaigns or livestream commerce.
• Knowledge of Amazon Vendor Central, Brand Registry, A+ Content or FBA.
• Familiarity with marketplace feeds, integrations, Shopify apps, Google Analytics, Google Merchant Centre, email marketing or paid social.
• Experience within FMCG, household products, home fragrance, beauty or similar consumer categories.
• Confidence presenting products on camera would be advantageous.

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