Ecommerce Coordinator

Anya Hindmarch founded her business in London in 1987. Today, it is a global brand known for craft, wit and extraordinary attention to detail. We create experiences as considered as the products themselves. Our global website is central to how we present the brand and trade internationally, serving customers across UK, EMEA, the US and beyond.

The brand is committed to creating responsibly and constantly strives to innovate to reduce its impact on the earth, while also using its platform to drive education and discussion around sustainability. Testament to this are projects such as I Am A Plastic Bag, The Universal Bag - a unique collaboration with supermarkets to rethink the reusable shopping bag, and Return to Nature, a collection of bags which are intended to biodegrade and compost at the end of their useful life. The work around sustainability continues, paying heed to the mantra, ‘progress, not perfection.’

Anya launched the Village on Pont Street in London’s Chelsea in 2021. This is a community of neighbouring stores and a cafe. Ever evolving, it centres around the Village Hall, which hosts innovative concepts, collaborations and exhibitions, all of which are amplified digitally. These have included collaborations with Boots and Peanuts, as well as our renowned Christmas Grotto and Ice Cream Project.

JOB PURPOSE

• Support the Senior Ecommerce Manager with the online trading and content management of the Global, US and EU websites. Ownership of the product upload process from sample to delivery ensuring best in class product copy and imagery.

KEY RESPONSIBILITIES

• Work with the Senior Ecommerce Manager to trade all sites, making localised adjustments to improve engagement and drive incremental revenue
• Support with daily trade reporting, including analysis on revenue, traffic, conversion as well as reporting on stock levels, waiting lists, and key on site activations.
• Weekly product reporting highlighting best/low sellers, sell-through and stock availability working with the merchandising team to coordinate re-orders
• Support Senior Ecommerce Manager with visual merchandising, search function, and product recommendations across the sites and ensure our full product range is discoverable.
• Monitor and communicate the availability of products and imagery for marketing campaigns.
• Work with Shipping and Merchandising teams and stores to ensure stock availability across the websites including tracking items prior to launch and flagging late arrivals and issues.
• Ownership of product information, images and product upload process each season, working with the copy, photography and product teams to represent products accurately and commercially.
• Ownership of product samples that the Ecommerce team are required to photograph, including sourcing from warehouse and stores
• Work closely the creative teams to plan ecommerce, model, and creative shoots ensuring key styles are prioritised and all digital needs are met
• Management of the personalisation tool uploading product in a timely and effective manner

KEY SKILLS

• 2-3 years’ experience of working in an ecommerce team.
• Experience using an ecommerce CMS is essential, knowledge of Shopify would be an advantage.
• Solid knowledge of Microsoft Office, with emphasis on Excel skills.
• Strong aptitude for independent technical problem-solving skills as well as a strong creative eye.
• A passion for luxury goods and how they are represented online.
• Strong communication skills with the confidence to work cross-departmentally on a regular basis.
• Highly organised with efficient ways of working and a good ability to keep calm under pressure.
• A team player who can focus on the customer experience and expectations.

EQUAL OPPORTUNITIES

Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.

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