eCommerce Executive

Overview

Elixir Garden Supplies is looking for an eCommerce Executive to join its growing digital team on a permanent basis. This is an exciting opportunity for someone who wants to build hands-on experience in eCommerce, online trading, customer journey improvement and digital content.

Elixir operates in a fast-moving online environment, selling garden care and related products through its own website and major marketplaces. As the business continues to grow, a key priority is to make the website easier to shop, more commercially effective and better aligned to customer needs.

The eCommerce Executive is responsible for supporting the day-to-day management, merchandising and optimisation of the Elixir Garden Supplies website. This role focuses on ensuring products, promotions and customer content are accurately presented and easy to navigate, helping to drive sales and improve the overall online customer experience. Working closely with multiple teams, the successful candidate will use website data and customer insights to identify opportunities for improvement, support trading activities, create engaging content and assist with light design tasks. This is an excellent opportunity for someone who is highly organised, detail-oriented and eager to develop their digital and eCommerce skills within a growing business.

Main Responsibilities

Website Trading & Merchandising

• Support the day-to-day management of the Elixir website, ensuring key pages are accurate, up to date and commercially effective.
• Merchandise products across the homepage, category pages, product collections and landing pages in line with trading priorities.
• Help ensure bestsellers, seasonal ranges, new products, promotions and clearance lines are easy for customers to find.
• Support product launches by helping set up product content, imagery, category placement, cross-sells and related products.
• Review product ordering, filters, navigation and internal links to improve product discovery.
• Work with commercial and product colleagues to ensure the website reflects current stock availability, pricing, margin priorities and seasonal demand.
• Regularly check website content, links, pricing, imagery and promotional messages for accuracy.

Customer Journey & Conversion Rate Optimisation

• Review key customer journeys and identify where the website could be clearer, simpler or more persuasive.
• Help improve product and category pages so customers have the information they need to buy confidently.
• Support improvements to product imagery, copy, delivery messaging, trust signals, FAQs, calls to action and promotional messaging.
• Use customer service queries, website behaviour and sales performance to highlight where customers may need clearer information.
• Review competitor websites to identify useful ideas and best practice across navigation, merchandising, product pages and promotions.
• Support simple website tests and improvements designed to increase conversion rate, average order value and customer confidence.
• Help identify opportunities to improve basket-building, cross-selling, upselling and repeat purchase.

Content, Product Presentation & Creative Support

• Create and update product descriptions, category copy, short-form buying guidance, FAQs and customer-facing website messaging.
• Ensure website content is clear, accurate, helpful and written in language customers understand.
• Improve the consistency and quality of product titles, descriptions, specifications, images and supporting information.
• Support the creation of landing pages for key seasonal campaigns, promotions and high-priority product areas.
• Create or amend simple website banners, promotional graphics, product tiles and campaign assets.
• Help ensure creative assets are clear, on-brand and commercially effective.
• Use AI tools where appropriate to support content drafting, merchandising ideas, customer messaging and first-draft creative concepts, ensuring all final outputs are reviewed for accuracy and quality.

Reporting, Organisation & Continuous Improvement

• Support basic website performance reporting, including sales, conversion rate, average order value, traffic, product performance and campaign performance.
• Help monitor the performance of key categories, products, promotions and landing pages.
• Maintain simple trackers for website updates, trading actions, CRO ideas, content improvements, design tasks and campaign activity.
• Share regular progress updates with the eCommerce team.
• Highlight opportunities, blockers, customer issues and trading risks as they emerge.
• Support post-campaign reviews to understand what worked, what did not and what should be improved next time.

Skills & Experience

Essential

• Previous experience in eCommerce, digital marketing, website administration, merchandising, trading, product administration or customer service.
• Experience creating simple digital assets such as banners, product tiles or promotional graphics.
• Strong attention to detail.
• Commercial mindset and interest in online retail.
• Customer-focused approach, with an understanding of how customers shop online.
• Good written communication skills.
• Comfortable using Microsoft Office tools, especially Excel, Word, Outlook and Teams.
• Organised, proactive and able to manage tasks through to completion.
• Willingness to learn about eCommerce, CRO, website merchandising and digital trading.
• Ability to work with different teams, including eCommerce, Development, Product, Commercial, Customer Service and Marketing.
• Confidence using website admin systems, content management systems or willingness to learn.
• Ability to balance accuracy, speed and commercial priorities in a fast-moving environment.
• Comfortable using data to spot issues, trends and opportunities.

Desirable

• Experience using WordPress, WooCommerce, Shopify, BigCommerce or another eCommerce platform.
• Basic understanding of conversion rate optimisation, customer journeys or website trading.
• Experience using Canva, Adobe tools, Figma or similar design platforms.
• Previous experience using AI tools such as ChatGPT or similar.
• Interest in gardening, lawn care, pest control, weed control or related product categories.
• Basic understanding of Google Analytics, website reporting, heatmaps or online performance data.
• Interest in how website changes can help improve sales, conversion and customer experience.

It’s you we’re interested in. At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

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