Education & Retail Coordinator – Travel Retail

• Coordinate planning, delivery and measurement of educational activity and content across the Travel Retail region and retailers
• Create physical and digital training content for NPD launches, Start of a Dream follow-up, artistry development and learning and development
• Plan and deliver training materials for NPD launches and field communications
• Modify, proofread and update training materials
• Create annual or biannual departmental hero videos from brief through execution
• Lead the internal communications channel with department updates and scheduled events
• Manage regional retail calendars covering induction, NPD launch, artistry certification and development training
• Monitor Field Training Manager training and store visit dates
• Support regional education plans and design and collate training surveys
• Lead planning and delivery of classroom training, train-the-trainer sessions, regional conferences and education meetings
• Coordinate venues, catering, products, hygiene requirements, travel, accommodation, gifting and content
• Support artistry and L&D certification courses, Retail Conferences, Seasonal Schools and field team meetings
• Forecast and track training team travel and expense costs, escalating cost-centre risks and opportunities
• Manage gratis forecasting, calendars and delivery to store teams
• Replenish training kits and monitor the associated budget
• Report to the Head of Education, TR, and collaborate with Retail Managers and Field Training Managers across UK, EMEA and ME
• Coordinate deadlines and requirements across stakeholders at all levels without direct reports

Requirements

• Flexibility to travel, if required
• Previous experience in a similar operational role is advantageous
• Good understanding of retail environment
• Effective communicator with excellent English written and verbal skills
• Ideally additional languages of Spanish/French
• Grammar checking and proofreading skills
• Highly structured and organised
• Personable and approachable; able to build rapport quickly
• Comfortable working in ambiguity
• Ability to manage multiple priorities and adapt to changing priorities
• Intermediate Excel skills, including VLOOKUPs, concatenation, custom filters, tables, and sums
• PowerPoint presentation creation with strong attention to detail
• Effective Outlook email and diary management
• Google Docs, Zoom, Photo Editor and Word are advantageous
• Independent, proactive and self-starter approach
• Process-oriented

Core Competencies

Demonstrates expertise in planning and delivering educational content and training materials within the retail environment, with strong communication skills and the ability to manage multiple priorities effectively.

Highest-signal resume keywords

• Training Material Development
• Classroom Training Delivery
• Effective Communication
• Intermediate Excel Skills
• Project Coordination

ATS Optimization Keywords

Hard Skills

• Training Content Creation
• Proofreading Skills
• Budget Management
• VLOOKUPs
• PowerPoint Presentation Creation

Soft Skills

• Effective Communication
• Personable and Approachable
• Highly Structured and Organised
• Ability to Manage Multiple Priorities
• Comfortable Working in Ambiguity

Industry Keywords

• Retail Environment
• Field Training
• Learning and Development
• Artistry Certification
• NPD Launch

Tools & Technologies

• Google Docs
• Zoom
• Photo Editor
• Word
• Outlook

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