Embellishment Executive

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Embellishment Executive

Location: Farsley, Leeds Office based
Salary: Circa £25,000 to £28,000 DOE + up to 10% bonus
Full Time, Permanent

We are looking for an organised and proactive Embellishment Executive to coordinate garment decoration projects across its broad customer base.

Covering embroidery, screen printing, heat transfers and tax-tabbing, you'll manage projects from initial design and customer approval through to production, acting as a key link between customers, the sales team, suppliers and the embellishment team.

This is a varied and specialist role for someone with previous experience in the apparel, textile, garment decoration or garment printing industry who understands both the creative and production elements of garment embellishment.

The Role

Reporting day-to-day to the Customer Experience Manager, you'll manage multiple orders and projects at different stages of the embellishment process.

Your responsibilities will include:

• Coordinating artwork development, mock-ups, samples and customer approvals
• Managing embellishment projects from initial design through to production
• Liaising with customers to clarify specifications, quality requirements and timescales
• Coordinating embroidery, screen printing and digital/heat transfer requirements
• Monitoring embellishment quality and helping to resolve technical or production issues
• Tracking garments and supporting materials to ensure timely delivery to and from the embellishment centre
• Forecasting capacity and maintaining accurate production schedules and logs
• Processing customer orders and responding to enquiries, predominantly via email
• Preparing garment mock-ups for customer approvals and presentations
• Coordinating deliveries and collections, including xwwtmva relevant customs documentation for deliveries outside the UK
• Maintaining accurate information within our Order Management System
• Handling embellishment pricing enquiries and liaising with relevant departments
• Supporting projects for trade shows, competitions and presentations
• Handling occasional customer queries or complaints professionally, working towards an appropriate resolution
• Communicating effectively with customers, suppliers and internal teams

As part of a small UK-based team, you'll
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