Endoscopy Booking Coordinator

Manage patient bookings: Contact patients by phone to arrange, confirm, cancel or rearrange endoscopy admissions and appointments. Maintain waiting lists: Regularly check, update and validate inpatient and day-case waiting lists, including identifying patients who have been waiting too long. Deal with patient queries: Act as a main point of contact for patients and relatives, answering questions and escalating clinical or complex issues when necessary. Coordinate endoscopy lists: Help ensure endoscopy lists are fully utilised and that patients are booked into available slots appropriately. Update NHS systems: Accurately enter and maintain patient and admission information on the Trust's electronic systems and databases. Work with different teams: Communicate with clinicians, administrative staff, Medical Workforce and other departments across the Trust. Handle a busy workload: Work independently, prioritise competing tasks and respond to changes such as staff sickness, timetable changes and operational pressures. Provide good patient care: Deal with patients and relatives professionally and empathetically, including when they are anxious, upset or frustrated. Support improvements: Help introduce new booking processes and systems and assist with training new members of the team.

University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

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