Engagement and Assessment Team Leader

Engagement and Assessment Team Leader – Crisis

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Salary: £41,774 per annum
Contract: Permanent
Hours: 35 per week, 8.30am – 5pm Monday to Friday on a rota basis

About the role

Your team will be the first point of contact for individuals seeking help from Crisis to prevent or end their homelessness. You will be responsible for the following:

• Welcoming them to the service on site and at partner agencies (if applicable), listening carefully and non‑judgementally to their story
• Completing thorough Crisis and Mainstay assessments using a trauma‑informed approach
• Agreeing realistic options and support needed to assist them to prevent homelessness or to create a pathway out of homelessness, helping them formulate a holistic plan and take the initial steps where necessary
• Effectively managing a caseload of members who require short‑term intervention to end their homelessness in a timely manner
• Supervision and line management of your team/volunteers, including rota management to ensure effective service delivery
• Ensuring the initial contact space and service everyone contacting the Skylight will experience follows a psychologically informed approach
• Having a small caseload, as required
• Effectively integrating with the Crisis Client Services team on a day‑to‑day basis to build collaborative, consistent and psychologically informed relationships with members, colleagues, volunteers and partners

About you

• Excellent knowledge of relevant homelessness, housing and welfare legislation
• Experience working with individuals affected by homelessness or with complex and multiple support needs
• Experience delivering excellent customer service with a commitment to the highest standard of customer care
• Ability to work cooperatively as part of a team in a busy, potentially pressured environment, dealing with challenging situations and behaviours with a calm and confident approach to reach a positive resolution
• Proven line management experience, including managing employee performance, conducting supervisions, effective delegation and supporting professional development
• Effective written and verbal communication skills to communicate with a range of stakeholders

Benefits

• A competitive salary (fixed, no negotiate at offer stage)
• Interest‑free loans for travel season ticket, cycle‑to‑work and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days annual leave (pro‑rata), increasing to 31 days with service, plus option to purchase up to 10 additional days
• Enhanced maternity, paternity, shared parental and adoption pay
• Well‑being leave to be used flexibly
• And more! (Full list of benefits available on website)

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness and from all marginalised groups, communities and backgrounds.

Interview date and location: Thursday 8th January 2026 at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Talent Acquisition team will contact you to discuss how we can help.

Registered Charity Numbers: E&W , SC

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