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Engineering Technician

Posted by Placements24
nottingham, nottinghamshire, NG1 2GN, United Kingdom
Remote
Full time
£34,000 - £34,000 Per Annum

Job Description

About the Role

Our client is seeking a versatile Engineering Technician to provide remote support for their product installations and maintenance needs, primarily servicing clients in and around Nottingham, Nottinghamshire . This role focuses on offering expert technical assistance and troubleshooting via remote channels, guiding clients or on-site personnel through complex procedures. You will be a key contact for resolving technical challenges, ensuring customer satisfaction and operational continuity from a home-based office. This position is ideal for a technically skilled individual who excels at remote problem-solving and thrives in a flexible, remote work environment.

Key Responsibilities

Provide remote technical support for installation, maintenance, and repair of specialized equipment.
Diagnose hardware, software, and operational issues using remote diagnostic tools.
Guide clients and on-site technicians through troubleshooting steps and solutions effectively.
Document all support interactions, resolutions, and customer feedback in the CRM system.
Collaborate with internal engineering teams to identify recurring issues and suggest product improvements.
Develop and maintain technical documentation and knowledge base articles for remote support.

Requirements

Proven experience in a technical support, field service, or engineering role with remote support capabilities.
Strong understanding of mechanical, electrical, or software systems relevant to the industry.
Excellent verbal and written communication skills for remote client interaction.
Proficiency with remote access software, diagnostic tools, and ticketing systems.
Self-motivated with strong organizational skills and the ability to manage tasks efficiently from home.
Experience supporting clients in the Nottingham area or across the East Midlands is a plus.

Benefits