Enterprise Data Governance Lead

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Enterprise Data Governance Office (EDGO), part of the broader Data Governance, Quality & Trust organization, is seeking an Enterprise Data Governance Lead to join us as a key partner across Technologies, Product, Engineering, and business stakeholders, strengthening data governance practice and the broader GBT data community.

In this role, you will bring meaningful depth in Privacy, Compliance, and Information Security, complementing the team's broader focus on data governance fundamentals, while also treating data as a strategic asset, with exposure to core governance fundamentals including data cataloging, uniform data definitions, data quality, lineage, and full data lifecycle management, applied to the complex, multi-source data that underpins global business travel (bookings, ticketing, supplier data across a variety of applications and platforms). This is a foundational role: you will help build governance structures and accountability models where none currently exist, not maintain an established program.

What You’ll Do

• Manage data as a strategic product by defining clear ownership, accessibility, and usability of datasets, and establishing standard definitions that enable seamless cross-functional understanding, including consistent taxonomies across booking, ticketing, servicing and supplier data.
• Develop and help operationalize data owner and data steward accountability models, establishing clear decision rights before governance structures scale across domains.
• Develop a robust data governance framework that ensures high-quality, well-documented data assets, promotes data democratization, and supports reliable outcomes through consistent data interpretation and standardization.
• Understand and help govern data contracts owned by data producers, ensuring contract standards support downstream data consumer needs and prevent upstream changes from 'breaking' product features.
• Enable self-service product discovery by managing the data catalog to ensure product teams can independently find and understand the lineage of data.
• Proactively monitor and audit data quality metrics, governance effectiveness, and data governance maturity, providing actionable insights and recommendations to continuously elevate data management practices.
• Support governance of prioritized metrics and KPIs within the enterprise semantic layer, partnering with platform and analytics teams to ensure metric definitions align to governed data domains and standard business terminology.
• Partner with Privacy and InfoSec teams on data handling, access, and protection requirements as they intersect with governance work, without absorbing primary ownership of those functions.
• Support internal and external audit readiness by maintaining evidence repositories, control documentation, and remediation tracking for data governance and data quality findings.
• Contribute to data readiness and governance standards that support GBT's AI-enabled operating model, ensuring governed, trustworthy data underpins generative and agentic AI travel use cases.
• Design and implement comprehensive training and awareness programs that advance data governance best practices, data governance principles, and a culture of data democratization across the organization.

What We’re Looking For

• Bachelor's or higher degree in Data Science, Computer Science, Information Management, or a related field.
• 5+ years of experience designing and implementing data governance frameworks, data product management, and standards.
• Experience establishing data owner/steward accountability models and decision-rights frameworks, ideally in an organization building governance from an early or immature state.
• Experience with data governance tools/platforms (e.g., Alation, Ataccama, Collibra) and data cataloging.
• Familiarity with cloud data platforms (e.g., Snowflake) and enterprise software applications relevant to governance tooling.
• Familiarity with semantic layer or metrics governance concepts (metric definitions, KPI standardization) preferred.

Location Manchester, United Kingdom

The #TeamGBT Experience

Work and life:

• Flexible benefits are tailored to each country and start the day you do.
• These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;

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