Escalation Engineer: Microsoft 365 & Cloud Infra

Thomas & Dessain is seeking an IT Support specialist to deliver advanced support for Microsoft 365 and Azure, handling escalations and complex technical issues. You will diagnose desktop, networking, server and cloud-related problems, supporting clients across environments while maintaining high service quality.

In this fast-paced managed services setting, you will work with the Service Delivery team to ensure efficient operations, continuous improvement, and strong client satisfaction both

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