Estate Agent - Block & Estate Property Manager - Keynsham

Our client is seeking an experienced, enthusiastic, customer‑focused Block & Estate Property Manager to join their thriving team.

This is a key role responsible for ensuring high‑quality management across a diverse portfolio of residential blocks and estates. You will act as the primary contact for leaseholders, residents, Directors, and contractors, ensuring buildings are safe, compliant, well‑maintained, and managed to an exceptional standard.

Your ability to proactively problem‑solve, manage compliance requirements, and deliver excellent communication will be central to your success in this role.

Key Responsibilities

Block & Estate Management

• Oversee day‑to‑day maintenance and repairs across a portfolio of residential blocks and estates.
• Conduct regular on‑site inspections, produce detailed reports, and follow up on all required actions.
• Ensure buildings remain safe, compliant, and well maintained at all times.

Compliance & Safety

• Ensure full compliance with lease terms, legislation, and all relevant health & safety regulations.
• Action remedials identified in Fire Risk Assessments and other H&S reports.
• Ensure all contractors are compliant, competent, and delivering work to the required standard.
• Maintain accurate compliance records and ensure internal audit standards are met.

Leasehold & Legal Processes

• Manage leaseholder, resident, and Director for enquiries in a professional and timely manner.
• Prepare and issue Management Agreements (Terms of Business).
• Manage legal processes including Section 20 consultations and major works management.
• Oversee cyclical maintenance and major works projects.

Systems, Records & Performance

• Maintain accurate records and keep all CRM systems fully up to date.
• Monitor and deliver agreed service levels, KPIs, and SLAs.
• Ensure documentation, decision‑making records, and compliance files are consistently maintained.

The Ideal Candidate will have:

• Proven experience in residential block or estate management.
• Strong understanding of leasehold legislation, compliance, and building safety requirements.
• Excellent communication and customer‑service skills.
• Confidence engaging with leaseholders, Directors, and contractors.
• Strong organisational ability and ability to manage a busy workload.
• Experience using CRM or property management systems.
• A proactive, solutions‑focused approach.
• Full UK driving license and access to your own vehicle.

Working Hours & Location

• 37.5 hours per week, typically 9:00am - 5:30pm (flexibility available).
• Hybrid working, with at least three days per week at our Bristol (Keynsham) HQ.

What We Offer

• Competitive Basic of £30,000 with realistic OTE of £35,000 plus
• Inspirational training and strong career progression opportunities.
• Birthday off.
• Pension and Death in Service benefit.
• Employee Assistance Program.
• Referral Scheme & Cycle to Work Scheme.
• Optional health care plan.

INDHS

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